Customer touchpoints and retention through sales of genuine detergents and other consumables
First written in FY2017. 11 of 12 entries say "Restated". Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025RestatedAnnual report
「We will strengthen our service and maintenance system and sales of consumables and maintenance contracts, thereby improving earnings power.」
Strengthening sales of service and maintenance offerings, consumables and maintenance contracts continues as a measure to improve earnings power. - FY2022RestatedAnnual report
「We will strengthen our service and maintenance system and sales of consumables and maintenance contracts, thereby improving earnings power.」
Strengthening sales of service and maintenance offerings, consumables and maintenance contracts continues as a measure to improve earnings power. - FY2021RestatedAnnual report
「We will strengthen our service and maintenance system and sales of consumables and maintenance contracts, thereby improving earnings power.」
Strengthening sales of service and maintenance offerings, consumables and maintenance contracts continues as an initiative to improve earnings power. - FY2020RestatedAnnual report
「We focused on customer safety, peace of mind and satisfaction through maintenance contracts that help prevent breakdowns and the replenishment and replacement of consumables such as dishwasher detergent and water-softener cartridges.」
Maintenance contracts and replenishment and replacement of consumables continue as initiatives for customer engagement and improving safety, peace of mind and satisfaction. - FY2020-Q3RestatedAnnual report
「We worked to promote maintenance contracts and consumables such as detergents and water-softener cartridges, focusing on customer safety, peace of mind and satisfaction.」
Promotion of maintenance contracts and consumables continues as an initiative for maintenance services and improving customer satisfaction. - FY2020-Q2RestatedAnnual report
「We worked to promote maintenance contracts and consumables such as detergents and water-softener cartridges, focusing on customer safety, peace of mind and satisfaction.」
Promotion of maintenance contracts and consumables continues as an initiative for maintenance services and improving customer satisfaction. - FY2020-Q1RestatedAnnual report
「In maintenance services, the company worked to provide prompt and reliable repairs every day, promote maintenance contracts and consumables such as detergents and water-softener cartridges, and improve customer peace of mind, safety and satisfaction.」
Maintenance contracts and promotion of consumables continue as initiatives for maintenance services and improving customer satisfaction. - FY2019RestatedAnnual report
「We focused on customer safety, peace of mind and satisfaction through maintenance contracts that help prevent breakdowns and the replenishment and replacement of consumables such as dishwasher detergent and water-softener cartridges.」
Maintenance contracts and replenishment and replacement of consumables continue as initiatives to engage customers and improve customer satisfaction. - FY2019-Q3RestatedAnnual report
「In maintenance services, in addition to providing rapid and reliable repairs every day, we have worked to promote maintenance contracts and sales of consumables such as detergents and water-softener cartridges」
Maintenance contracts and promotion of consumables such as detergents and water-softener cartridges continue as maintenance-service initiatives. - FY2019-Q1RestatedAnnual report
「In maintenance services, in addition to providing rapid and reliable repairs every day, we have worked to promote maintenance contracts and sales of consumables such as detergents and water-softener cartridges」
Maintenance contracts and sales of consumables such as detergents and water-softener cartridges continue as initiatives in maintenance services and customer engagement. - FY2018RestatedAnnual report
「In maintenance services, in addition to providing rapid and reliable repairs every day, we have worked to promote maintenance contracts that help prevent breakdowns and sales of consumables such as detergents and water-softener cartridges」
Maintenance contracts and sales of consumables such as detergents and water-softener cartridges continue as initiatives in maintenance services and customer engagement. - FY2017First statedAnnual report
「Consumables provide frequent opportunities to communicate with customers through replenishment and replacement. We have strengthened customer retention through reliable genuine detergents and linked this to sales promotion.」
The document explicitly states for the first time that replenishment and replacement of consumables are used as ongoing customer touchpoints, with genuine detergents supporting customer retention and sales promotion.