Improving profitability and enhancing customer satisfaction
First written in FY2018-Q3. 10 of 28 entries say "Worsened", first in FY2021-Q1. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AchievedAnnual report
「To secure and improve corporate value and the common interests of shareholders, we use return on equity (ROE) and earnings per share (EPS) as management indicators, with targets of ROE of at least 5.0% and EPS of at least ¥24.10. ROE and EPS for the current fiscal year were 7.4% and ¥71.19, respectively.」
ROE was 7.4% against a target of at least 5.0%, and EPS was ¥71.19 against a target of at least ¥24.10, exceeding the targets for both indicators. - 2026-05-08AchievedGeneral Meetings of Shareholders
「この結果、当社の業績につきましては、当事業年度の売上高は6,028,307千円(前事業年度比15.9%増)、営業利益501,624千円(前事業年度比642.7%増)、経常利益543,666千円(前事業年度比384.1%増)、当期純利益400,489千円(前事業年度比244.3%増)となりました。」
売上高、営業利益、経常利益、当期純利益がいずれも前事業年度を上回った実績を示している。 - FY2026-H1AdvancedAnnual report
「Under these circumstances, with the aim of becoming a 100-year company and continuously increasing corporate value, we pursued improvements and operational reforms in various areas, including cost reductions and multiskilling, without being bound by existing methods, focused on developing and selling products suited to customer needs, and worked to expand our sales channels and increase revenue and earnings. As a result, revenue for the interim accounting period was ¥2,858,110 thousand, up 18.1% year on year; operating income was ¥244,139 thousand, compared with ¥11,567 thousand in the same period of the previous year; ordinary income was ¥261,919 thousand, up 472.1%; and interim net income was ¥182,855 thousand, up 150.7%.」
The company pursued cost reductions, multiskilling, product development and sales, and sales-channel expansion. Revenue increased year on year, as did operating income, ordinary income and interim net income. - FY2025AdvancedAnnual report
「We have targets of ROE of at least 5.0% and EPS of at least ¥24.10, but ROE and EPS for the current fiscal year were 2.4% and ¥23.40, respectively. To strengthen a stable foundation for the business, we will continue working to improve ROE and EPS through the development and sale of high-value-added products suited to customer needs and through revenue growth.」
ROE improved from 1.6% to 2.4%, and EPS improved from ¥15.27 to ¥23.40, but both remained below the targets of ROE of 5.0% and EPS of ¥24.10. - FY2025-H1WorsenedAnnual report
「Under these circumstances, we adopted “Challenge!” as the management policy for the 61st fiscal year, pursued improvements and operational reforms in various areas without being bound by existing methods, focused on developing and selling products suited to customer needs, and worked to expand our sales channels and increase revenue and earnings. As a result, revenue for the interim accounting period was ¥2,420,601 thousand, up 0.5% year on year; operating income was ¥11,567 thousand, down 76.0%; ordinary income was ¥45,779 thousand, down 36.0%; and interim net income was ¥72,943 thousand, up 43.8%.」
While stating that it pursued operational improvements, product development and sales, and sales-channel expansion under the “Challenge!” policy, operating income and ordinary income declined substantially from the same period of the previous year, with progress in improving profitability varying by indicator. - FY2025-Q1WorsenedAnnual report
「As a result, the company’s results for the first quarter of the fiscal year were revenue of ¥1,190.203 million, up 0.0% year on year; operating income of ¥42.990 million, down 17.5%; ordinary income of ¥54.814 million, down 11.3%; and quarterly net income of ¥80.983 million, up 76.3%.」
Regarding profitability indicators, revenue was flat, operating income declined 17.5% and ordinary income declined 11.3%, indicating deterioration in profitability at the operating and ordinary income levels from the same period of the previous year. In contrast, net income for the quarter increased 76.3%. - FY2024WorsenedAnnual report
「We have targets of ROE of at least 5.0% and EPS of at least ¥24.10, but ROE and EPS for the current fiscal year were 1.6% and ¥15.27, respectively. To strengthen a stable foundation for the business, we will continue working to improve ROE and EPS through the development and sale of high-value-added products suited to customer needs and through revenue growth.」
The targets of ROE of at least 5.0% and EPS of at least ¥24.10 remain in place, but actual ROE was 1.6% and EPS was ¥15.27, down from ROE of 4.6% and EPS of ¥44.05 in the previous fiscal year, so the targets remained unmet. - FY2024-Q3WorsenedAnnual report
「Under these circumstances, we adopted “Back to Basics” as our management policy, focused on developing and selling products that meet customer needs, and worked to expand our sales channels. As a result, revenue for the cumulative third quarter of the current fiscal year was ¥3,928,081 thousand, up 1.8% year on year. Due to temporary expenses associated with the Osaka sales office and the relocation to a new headquarters, the company recorded an operating loss of ¥1,384 thousand, compared with operating income of ¥125,067 thousand in the same period of the previous year. Ordinary income was ¥40,507 thousand, down 75.6% year on year. After recording a ¥63,146 thousand loss on disposal of fixed assets, the company posted a net loss of ¥13,422 thousand for the quarter, compared with net income of ¥128,166 thousand in the same period of the previous year.」
While stating that it advanced product development and sales and expanded its sales channels under “Back to Basics,” the company’s operating results and net income turned from profits in the same period of the previous year to losses, and ordinary income declined 75.6%. - FY2024-Q2WorsenedAnnual report
「As a result, the company’s results for the first half of the fiscal year were revenue of ¥2,409.572 million, down 4.7% year on year; operating income of ¥48.111 million, down 64.6%; ordinary income of ¥71.503 million, down 55.5%; and quarterly net income of ¥50.731 million, down 64.7%.」
Regarding performance indicators for improving profitability, revenue and each profit measure fell below the same period of the previous year. Operating income declined 64.6%, and ordinary income declined 55.5%. - FY2024-Q1WorsenedAnnual report
「As a result, the company’s results for the first quarter of the fiscal year were revenue of ¥1,189.795 million, down 3.8% year on year; operating income of ¥52.108 million, down 30.8%; ordinary income of ¥61.773 million, down 27.5%; and quarterly net income of ¥45.944 million, down 41.7%.」
Regarding performance indicators for improving profitability, revenue, operating income, ordinary income and net income for the quarter all fell below the same period of the previous year, indicating that profitability had deteriorated year on year. - FY2023-Q3AdvancedAnnual report
「As a result, the company’s results for the nine months of the fiscal year were revenue of ¥3,859.237 million, up 9.4% year on year; operating income of ¥237.836 million, up 126.8%; ordinary income of ¥278.927 million, up 95.9%; and, after recognizing ¥35.617 million in losses on the disposal of fixed assets, quarterly net income of ¥223.052 million, up 102.1%.」
Regarding performance indicators for improving profitability, revenue, operating income, ordinary income and net income for the quarter all exceeded the same period of the previous year, indicating progress in higher revenue and earnings. - FY2023-Q2AdvancedAnnual report
「Under “Think more,” the company advanced the development and sale of products suited to customer needs and expanded its sales channels. As a result, revenue for the cumulative second quarter of the current fiscal year was ¥2,529,574 thousand, up 12.2% year on year; operating income was ¥136,019 thousand, up 23.5%; ordinary income was ¥160,595 thousand, up 16.5%; and net income for the quarter was ¥143,893 thousand, up 36.8%.」
The company stated that, under “Think more,” it advanced the development and sale of products suited to customer needs and expanded its sales channels, with revenue, operating income, ordinary income and net income for the quarter all exceeding the same period of the previous year. - FY2023-Q1RestatedAnnual report
「Under these circumstances, we adopted “Think more” as our management policy, focused on developing and selling products that meet customer needs, paid close attention to materials procurement, and worked to expand our sales channels and increase revenue and earnings. As a result, revenue for the cumulative first quarter of the current fiscal year was ¥1,236,943 thousand, operating income was ¥75,345 thousand, ordinary income was ¥85,184 thousand, and net income for the quarter was ¥78,750 thousand.」
The company continued its policy of pursuing revenue and earnings growth through product development and sales suited to customer needs, materials procurement and sales-channel expansion. In the quarter, it generated revenue of ¥1,236,943 thousand and operating income of ¥75,345 thousand, among other results. - FY2022AdvancedAnnual report
「To secure and improve corporate value and the common interests of shareholders, we use return on equity (ROE) and earnings per share (EPS) as management indicators, with targets of ROE of at least 5.0% and EPS of at least ¥24.10. However, due in part to the impact of COVID-19, ROE and EPS for the current fiscal year were 0.8% and ¥7.99, respectively.」
Against targets of ROE of at least 5.0% and EPS of at least ¥24.10, actual ROE was 0.8% and EPS was ¥7.99. Both improved from ROE of negative 0.6% and EPS of negative ¥5.31 in the previous fiscal year, but remained below target. - FY2022-Q3RestatedAnnual report
「Under these circumstances, we adopted “priority focus” as our management policy, focused on developing and selling products that meet customer needs, and worked to expand our sales channels. As a result, revenue for the cumulative third quarter of the current fiscal year was ¥3,527,824 thousand, operating income was ¥104,861 thousand, ordinary income was ¥142,365 thousand, and net income for the quarter was ¥110,359 thousand.」
Under “priority focus,” the company advanced the development and sale of products suited to customer needs and expanded its sales channels, generating operating income, ordinary income and net income for the cumulative period. - FY2022-Q2RestatedAnnual report
「As a result, the company’s results for the first half of the fiscal year were revenue of ¥2,253.894 million, operating income of ¥110.179 million, ordinary income of ¥137.860 million and quarterly net income of ¥105.207 million.」
The company reported figures for revenue, operating income, ordinary income and net income, and continued to generate profits as part of its profitability improvement efforts. - FY2022-Q1AdvancedAnnual report
「Under these circumstances, our group adopted “priority focus” as its management policy, focused on developing and selling products that meet customer needs, and worked to expand its sales channels. As a result, revenue for the cumulative first quarter of the current consolidated fiscal year was ¥1,112,092 thousand, up 4.9% from the same quarter of the previous year; operating income was ¥70,718 thousand; ordinary income was ¥81,191 thousand; and net income attributable to owners of the parent was ¥64,807 thousand.」
The company advanced the development and sale of products suited to customer needs and expanded its sales channels. Revenue increased 4.9% year on year, and operating income, ordinary income and net income turned positive, indicating specific progress in improving profitability. - FY2021WorsenedAnnual report
「To secure or improve corporate value and the common interests of shareholders, our group uses return on equity (ROE) and earnings per share (EPS) as management indicators, with targets of ROE of at least 5.0% and EPS of at least ¥24.10. However, due in part to the impact of COVID-19, ROE and EPS for the current consolidated fiscal year were negative 0.6% and negative ¥5.31, respectively.」
Against targets of ROE of at least 5.0% and EPS of at least ¥24.10, actual ROE was negative 0.6% and EPS was negative ¥5.31, both deteriorating from the previous fiscal year. - FY2021-Q3WorsenedAnnual report
「As a result, the group’s results for the nine months of the fiscal year were revenue of ¥3,260.244 million, down 16.6% year on year; operating loss of ¥13.496 million, compared with operating income of ¥28.343 million in the same period of the previous fiscal year; ordinary income of ¥19.492 million, down 45.1% year on year; and, following the reversal of part of the deferred tax assets and the recognition of ¥27.403 million as income taxes and other adjustments, quarterly net loss attributable to owners of the parent of ¥38.645 million, compared with quarterly net income attributable to owners of the parent of ¥51.097 million.」
Regarding management indicators for improving profitability, revenue declined 16.6% year on year, and operating income and net income turned from profits in the same period of the previous year to losses. - FY2021-Q2WorsenedAnnual report
「As a result, the group’s results for the first half of the fiscal year were revenue of ¥2,059.857 million, down 16.7% year on year; operating loss of ¥66.022 million, compared with an operating loss of ¥48.508 million in the same period of the previous fiscal year; and ordinary loss of ¥42.368 million, compared with an ordinary loss of ¥52.938 million. Following the reversal of part of the deferred tax assets and the recognition of ¥30.546 million as income taxes and other adjustments, quarterly net loss attributable to owners of the parent was ¥88.516 million, compared with a quarterly net loss attributable to owners of the parent of ¥47.371 million.」
Regarding management indicators for improving profitability, revenue declined 16.7% year on year, the operating loss deteriorated from ¥48,508 thousand to ¥66,022 thousand, and the net loss attributable to owners of the parent for the quarter deteriorated from ¥47,371 thousand to ¥88,516 thousand. - FY2021-Q1WorsenedAnnual report
「As a result, the group’s results for the first quarter of the fiscal year were revenue of ¥1,059.890 million, down 9.3% year on year; operating loss of ¥34.715 million, compared with an operating loss of ¥24.112 million in the same period of the previous fiscal year; ordinary loss of ¥22.762 million, compared with an ordinary loss of ¥31.962 million; and quarterly net loss attributable to owners of the parent of ¥17.207 million, compared with a quarterly net loss attributable to owners of the parent of ¥15.093 million.」
Regarding objective indicators for improving profitability, revenue declined, and the operating loss and net loss attributable to owners of the parent for the quarter widened from the previous year. The ordinary loss narrowed, so the indicators did not move uniformly. - FY2020ReframedAnnual report
「We use return on equity (ROE) and earnings per share (EPS) as management indicators to secure and improve corporate value and the common interests of shareholders, with targets of ROE of at least 5.0% and EPS of at least ¥24.10. In the current consolidated fiscal year, ROE and EPS were 1.5% and ¥14.29, respectively, equivalent to 30.0% and 59.3% of the respective targets.」
In addition to the previous indicators centered on revenue and margins, the company explicitly set targets of ROE of at least 5.0% and EPS of at least ¥24.10. Actual ROE was 1.5% and EPS was ¥14.29, both below target. - FY2020-Q3AdvancedAnnual report
「As a result, the group’s results for the nine months of the fiscal year were revenue of ¥3,910.125 million, up 7.1% year on year; operating income of ¥28.343 million, compared with an operating loss of ¥133.233 million in the same period of the previous fiscal year; ordinary income of ¥35.489 million, compared with an ordinary loss of ¥93.114 million; and quarterly net income attributable to owners of the parent of ¥51.097 million, compared with a quarterly net loss attributable to owners of the parent of ¥84.058 million.」
Regarding revenue and profitability as management indicators, revenue increased, and operating income, ordinary income and net income all turned from losses in the same period of the previous year to profits. - FY2020-Q2AdvancedAnnual report
「Revenue for the cumulative second quarter of the current consolidated fiscal year was ¥2,473,242 thousand, up 9.2% from the same quarter of the previous year. The operating loss was ¥48,508 thousand, compared with an operating loss of ¥142,773 thousand in the same quarter of the previous year, and the ordinary loss was ¥52,938 thousand, compared with an ordinary loss of ¥113,766 thousand.」
Regarding objective indicators for improving profitability, revenue increased 9.2% year on year, while the operating loss and ordinary loss narrowed from the previous year. - FY2020-Q1AdvancedAnnual report
「For the first quarter of the fiscal year, revenue was ¥1,168.133 million, up 6.0% year on year; operating loss was ¥24.112 million, compared with an operating loss of ¥70.190 million in the same quarter of the previous fiscal year; and ordinary loss was ¥31.962 million, compared with an ordinary loss of ¥56.817 million.」
Regarding objective indicators for improving profitability, revenue increased 6.0% from the same quarter of the previous year, while the operating loss and ordinary loss narrowed from the previous year. - FY2019ReframedAnnual report
「As objective indicators for assessing progress toward management targets, we recognize growth in revenue, gross profit margin, operating margin and ordinary profit margin as important management indicators.」
The profitability improvement target was explicitly stated as improving four objective management indicators: revenue, gross profit margin, operating margin and ordinary profit margin. - FY2018RestatedAnnual report
「We actively pursued business initiatives to improve profitability and customer satisfaction, including developing sales channels in Japan and overseas and developing high-value-added products that meet customer needs.」
The company continues to pursue improved profitability and customer satisfaction by developing sales channels in Japan and overseas and developing high-value-added products that meet customer needs. - FY2018-Q3First statedAnnual report
「We actively pursued business initiatives to improve profitability and customer satisfaction, including developing sales channels in Japan and overseas and developing high-value-added products that meet customer needs.」
The company explicitly stated for the first time that it aims to improve profitability and customer satisfaction by developing sales channels and high-value-added products.