External investigation and recurrence prevention measures for quality control misconduct
First written in FY2019-Q2. 3 of 5 entries say "Advanced", first in FY2019-Q3. Latest entry: FY2020.
4 other companies' latest entry also says "Advanced".
- FY2020AdvancedAnnual report
「Specifically, as part of governance reform, we have secured the independence of the quality assurance function, strengthened its effectiveness through additional staffing, education and training, and introduced mechanisms using electronic systems to eliminate manual intervention.」
The external investigation and recurrence prevention measures progressed to completed concrete actions, including securing the independence of the quality assurance function, education and training, introducing electronic systems, company-wide training, and raising awareness of the internal whistleblowing system. - FY2020-Q1RestatedAnnual report
「As announced on 25 April this year, the results of the investigation were made public. The Company has completed notifying the relevant customers of the facts concerning the improper conduct identified in the investigation, and some customers are proceeding with checks of product performance, integrity and safety.」
The publication of the external attorneys' investigation results and completion of notification to customers of the facts were confirmed, while some customers continued to verify product performance, integrity and safety. - FY2019AdvancedAnnual report
「In response to recommendations from the external law firm that conducted the investigation, the Company formulated the following measures to prevent recurrence through deliberations by the Risk Management Committee, centered on executive directors, discussions at the Executive Management Meeting, and discussions by the Board of Directors, including outside directors.」
After receiving the external law firm's investigation report, measures to prevent recurrence moved into the concrete formulation and implementation stage, including placing the quality assurance function directly under the President, establishing responsibilities, authority and reporting lines, education and training, employee surveys, and raising awareness of the internal whistleblowing system. - FY2019-Q3AdvancedAnnual report
「As a result of this matter, the Company's consolidated subsidiary, 西日本電線株式会社, received a claim for the temporary suspension of use of JIS marks and other marks and was subject to measures suspending their use. The Company has taken measures including addressing the matter by shipping substitute products from within the Group.」
While the investigation by external attorneys and the formulation of recurrence prevention measures remain under way, specific measures have been implemented in response to the suspension of use of JIS marks and other marks, including shipping substitute products within the Group. - FY2019-Q2First statedAnnual report
「In response to this situation, the Company commissioned external attorneys to verify the facts and investigate the causes of the matter. Investigations, including interviews with relevant parties, are currently under way. Based on the facts identified by the investigation, together with the internal investigation being conducted in parallel, the Company plans to formulate thorough measures to prevent recurrence and implement corrective actions by the end of the year.」
In response to the quality control misconduct, the Company first presented a comprehensive plan covering an investigation by external attorneys, an internal investigation, the formulation of measures to prevent recurrence by year-end, and the implementation of corrective actions. It also plans to explain the matter to and consult with customers, provide data, and collect, replace or repair products as requested.