Awarding points in our media business
Kusurinomadoguchi,Inc. (the Company's media business)
The online prescription reception service of “EPARK くすりの窓口”
An administrative notice from the Medical Economics Division, Health Insurance Bureau, Ministry of Health, Labour and Welfare referred to cases in which external operators of prescription reception websites awarded points to patients as subject to verbal guidance by Regional Bureaus of Health and Welfare. The Company explains that the purpose of the point awards was to improve service quality.
Company response
Point awards for survey responses by users of the online prescription reception service. The acceptance of new responses ended in May 2026, while the online prescription reception service itself continues.
In December 2025, the Company sought the opinion of an external lawyer on whether the point awards raised any issues under applicable laws and regulations.
The Company reviewed the content of all surveys and made its communication methods more appropriate. It also began discontinuing the point awards for survey responses by individual users of the online prescription reception service from December 2025 onward, and ended the acceptance of new responses in May 2026.
Related procedures
Verbal guidance by a Regional Bureau of Health and Welfare to a health insurance pharmacy (as referred to in an administrative notice from the Ministry of Health, Labour and Welfare)
Medical Economics Division, Health Insurance Bureau, Ministry of Health, Labour and Welfare; Regional Bureaus of Health and Welfare
The Company has determined that the impact of this matter on its financial results will be minor.
The Company has reported its response to the relevant parties and plans to provide explanations and consult with them as necessary, while taking steps to avoid any disruption. The Company intends to continue the online prescription reception service itself and “EPARK くすりの窓口”.
| Item | Details |
|---|---|
| Event name | Awarding points in our media business |
| Date of occurrence | 23 June 2026 (the date the related administrative notice from the Ministry of Health, Labour and Welfare was issued). Point awards began in 2017, and the acceptance of new survey responses ended in May 2026. |
| Subject Entity | Kusurinomadoguchi,Inc. (the Company's media business) |
| Target Locations / Products | The online prescription reception service of “EPARK くすりの窓口” |
| Cause | An administrative notice from the Medical Economics Division, Health Insurance Bureau, Ministry of Health, Labour and Welfare referred to cases in which external operators of prescription reception websites awarded points to patients as subject to verbal guidance by Regional Bureaus of Health and Welfare. The Company explains that the purpose of the point awards was to improve service quality. |
| Impact on Earnings Forecast | The Company has determined that the impact of this matter on its financial results will be minor. |
| Type of litigation or proceeding | Verbal guidance by a Regional Bureau of Health and Welfare to a health insurance pharmacy (as referred to in an administrative notice from the Ministry of Health, Labour and Welfare) |
| Court or authority | Medical Economics Division, Health Insurance Bureau, Ministry of Health, Labour and Welfare; Regional Bureaus of Health and Welfare |
| Date of filing / date of action | 23 June 2026 (the date the administrative notice from the Medical Economics Division, Health Insurance Bureau, Ministry of Health, Labour and Welfare was issued) |
| Suspended operations | Point awards for survey responses by users of the online prescription reception service. The acceptance of new responses ended in May 2026, while the online prescription reception service itself continues. |
| Investigation structure | In December 2025, the Company sought the opinion of an external lawyer on whether the point awards raised any issues under applicable laws and regulations. |
| Measures to prevent recurrence | The Company reviewed the content of all surveys and made its communication methods more appropriate. It also began discontinuing the point awards for survey responses by individual users of the online prescription reception service from December 2025 onward, and ended the acceptance of new responses in May 2026. |
| Outlook | The Company has reported its response to the relevant parties and plans to provide explanations and consult with them as necessary, while taking steps to avoid any disruption. The Company intends to continue the online prescription reception service itself and “EPARK くすりの窓口”. |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.An administrative notice from the Ministry of Health, Labour and Welfare referred to cases in which prescription reception websites awarded points to patients as subject to verbal guidance by Regional Bureaus of Health and Welfare. The Company explained that it discontinued the point awards, reviewed the survey content and made its communication methods more appropriate in order to minimize the possibility of concern or doubt among customers such as pharmacies and individual users.