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Other Disclosures5580Prodelight Co.,Ltd.Information and Communications, Services and Others

Cloud PBX “INNOVERA” Launches Internal Pilot of AI-Powered Automation for Telephone Answering Operations

An in-house pilot has begun to incorporate AI-powered call summarization and automatic extraction of follow-up tasks into “Call to Text” for the cloud PBX “INNOVERA.” Following testing and feature improvements, a formal release is planned for around August 2026.

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Announced details

Cloud PBX “INNOVERA”「Call to Text」
Applicable field (uses covered by this announcement)
Telephone support operationsBusiness phone applicationsSmall call centersMeasures to address customer harassment
Launch dateAround August 2026 (formal release planned)

In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.

Announced details
ItemDetails
Names of Products / Services CoveredCloud PBX “INNOVERA”, 「Call to Text」
Launch dateAround August 2026 (formal release planned)
Applicable areaTelephone support operations, Business phone applications, Small call centers, Measures to address customer harassment
Items this document does not state (15)
CounterpartyCounterparty overviewRelationship with the CompanyContract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocationLocation scaleQuantitative EffectsUsage historyImpact on Business PerformanceSource

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The reasons the company gives

The company's own explanation, not something inferred from the numbers.

The initiative is intended to reduce the workload involved in organizing call details, recording follow-up tasks and confirming handovers after calls, while improving the efficiency of record-keeping and information sharing and enhancing the service’s convenience and added value. It is also expected to help address labor shortages and support the extraction and preservation of evidence of customer harassment.

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Cloud PBX “INNOVERA” Launches Internal Pilot of AI-Powered Automation for Telephone Answering Operations | Prodelight Co.,Ltd. (5580) timely disclosure | Komori