Announced details
Handling incoming calls at stores, streamlining telephone support, analyzing incoming-call histories, routing inquiries, providing information outside business hours and sending automatic replies by SMS
The company can quantitatively identify and visualize stores experiencing concentrated call volumes, which helped address complaints that calls were difficult to connect. The specific improvement rate and time savings are Not disclosed.
The system is currently in use at more than half of UNITED ARROWS LTD.’s stores. The specific number of stores is Not disclosed.
UNITED ARROWS LTD. is a customer and business partner that adopted プロディライト’s cloud PBX platform “INNOVERA.” No capital or personnel relationship is disclosed.
Based in Shibuya-ku, Tokyo. Its Representative Director, President, Executive Officer and CEO is Matsuzaki Yoshinori (松崎善則). The company plans, procures and sells men’s and women’s clothing, miscellaneous goods and other products. Founded in 1989. Revenue in 2025 was ¥150,910 million, and its consolidated store count, including stores in Japan and overseas, was 238.
UNITED ARROWS LTD.’s stores in Japan. The Roppongi Hills store is cited as an example.
No information was provided on the impact on business performance.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Cloud PBX platform “INNOVERA”, IVR (interactive voice response), SMS messaging function |
| Counterparty | UNITED ARROWS LTD. (Securities code: 7606) |
| Counterparty overview | Based in Shibuya-ku, Tokyo. Its Representative Director, President, Executive Officer and CEO is Matsuzaki Yoshinori (松崎善則). The company plans, procures and sells men’s and women’s clothing, miscellaneous goods and other products. Founded in 1989. Revenue in 2025 was ¥150,910 million, and its consolidated store count, including stores in Japan and overseas, was 238. |
| Relationship with the Company | UNITED ARROWS LTD. is a customer and business partner that adopted プロディライト’s cloud PBX platform “INNOVERA.” No capital or personnel relationship is disclosed. |
| Applicable area | Handling incoming calls at stores, streamlining telephone support, analyzing incoming-call histories, routing inquiries, providing information outside business hours and sending automatic replies by SMS |
| Location | UNITED ARROWS LTD.’s stores in Japan. The Roppongi Hills store is cited as an example. |
| Location scale | The system is currently in use at more than half of the stores. UNITED ARROWS LTD.’s consolidated store count, including stores in Japan and overseas, is 238. |
| Quantitative Effects | The company can quantitatively identify and visualize stores experiencing concentrated call volumes, which helped address complaints that calls were difficult to connect. The specific improvement rate and time savings are Not disclosed. |
| Usage history | The system is currently in use at more than half of UNITED ARROWS LTD.’s stores. The specific number of stores is Not disclosed. |
| Impact on Business Performance | No information was provided on the impact on business performance. |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The system was adopted after the company’s existing telephone system became outdated and INNOVERA was recognized for covering the functions required of a voice platform. Following implementation, the company said that analyzing incoming-call histories, using IVR, sending SMS messages and changing settings remotely helped improve telephone support and store operations.