Announced details
Medium- to large-scale B2C contact centers in sectors including financial services, telecommunications and infrastructure
In a proof of concept, 65 operators used the service for approximately 3 months, and 95% reported experiencing an improvement in service quality
Used by 65 operators in a proof of concept (validation period: approximately 3 months)
Initial fee: from ¥100,000 (excluding tax); monthly fee: from ¥100,000 (excluding tax, Light Plan)
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | InnovaCall (InnovaCall) |
| Offering price | Initial fee: from ¥100,000 (excluding tax); monthly fee: from ¥100,000 (excluding tax, Light Plan) |
| Launch date | 1 April 2026 (actual) |
| Applicable area | Medium- to large-scale B2C contact centers in sectors including financial services, telecommunications and infrastructure |
| Quantitative Effects | In a proof of concept, 65 operators used the service for approximately 3 months, and 95% reported experiencing an improvement in service quality |
| Usage history | Used by 65 operators in a proof of concept (validation period: approximately 3 months) |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The service is intended to address challenges including labor shortages at contact centers, high employee turnover, variability in service quality, insufficient supervisor capacity for coaching, and limited opportunities for role-play, while supporting employee development and improvements in service quality.