Paying Member Retention and Rising Cancellations
First written in FY2023. 3 of 4 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2021: 1 of 7 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Because users tend to cancel after relatively short periods of use once they are satisfied with learning in a particular field, we believe it is important to retain existing paying members for longer periods.」
The risks of cancellations and retention in the subscription-based services business, together with measures to improve retention through new content, are reiterated. - FY2025RestatedAnnual report
「Because users tend to cancel after relatively short periods of use once they are satisfied with learning in a particular field, we believe it is important to retain existing paying members for longer periods.」
The risks of cancellations and retention in the subscription-based services business, together with measures to improve retention through new content, are reiterated. - FY2024RestatedAnnual report
「Because users tend to cancel after relatively short periods of use once they are satisfied with learning in a particular field, we believe it is important to retain existing paying members for longer periods.」
The risks of cancellations and retention in the subscription-based services business, together with measures to improve retention through new content, are reiterated. - FY2023First statedAnnual report
「Because users tend to cancel after relatively short periods of use once they are satisfied with learning in a particular field, we believe it is important to retain existing paying members for longer periods.」
The company indicates that it intends to improve retention by offering content in new fields, including film content.