Safety and Soundness Risks in Counseling Services
First written in FY2023. 2 of 3 entries say "Restated". Latest entry: FY2026.
4 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「No major problems have occurred since the services began in 2007. However, because the services are intangible products intended to alleviate individuals’ emotional burdens, users and fortune tellers or counselors may develop differing perceptions regarding service quality, potentially resulting in disputes and other problems arising from those differences.」
The Company continues to disclose the possibility of disputes arising from differing perceptions of counseling-service quality and cites interviews, contracts, designated managers, 365-day support, and monitoring as responses. - FY2024RestatedAnnual report
「No major problems have occurred in these initiatives since the services began in 2007. However, because the services are intangible products intended to alleviate individuals’ emotional burdens, users and fortune tellers or counselors may develop differing perceptions regarding service quality, potentially resulting in disputes and other problems arising from those differences.」
The Company continues safety and soundness measures through interviews, contracts, management personnel, 365-day support, and monitoring. - FY2023First statedAnnual report
「No major problems have occurred in these initiatives since the services began in 2007. However, because the services are intangible products intended to alleviate individuals’ emotional burdens, users and fortune tellers or counselors may develop differing perceptions regarding service quality, potentially resulting in disputes and other problems arising from those differences.」
Although the Company addresses the risk through interviews, qualification checks, contracts, monitoring, and 365-day support, it discloses the possibility of disputes concerning service quality.