Addressing diversifying needs through customer experience (CX)
First written in FY2022. 2 of 3 entries say "Restated". Latest entry: FY2024.
33 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「We will strengthen our ability to provide products and services to improve customer experience (CX). We will strengthen coordination and follow-up through to lead generation by subdividing the sales function, establish a system for prompt delivery by shortening production lead times and reviewing appropriate inventory levels, improve products and services through engineering, and develop new products that meet emerging needs. As a manufacturer, we will pursue various initiatives and reforms to improve customer experience and shift from a business that simply makes and sells products to one that provides value.」
The Company continues its CX policy of shifting from selling products to a value-based business by combining its sales structure, lead times, inventory and prompt delivery, and new product development. - FY2023RestatedAnnual report
「We will strengthen our ability to provide products and services to improve customer experience (CX). We will strengthen coordination and follow-up through to lead generation by subdividing the sales function, establish a system for prompt delivery by shortening production lead times and reviewing appropriate inventory levels, improve products and services through engineering, and develop new products that meet emerging needs. As a manufacturer, we will pursue various initiatives and reforms to improve customer experience and shift from a business that simply makes and sells products to one that provides value.」
The Company continues its CX policy of shifting from selling products to a value-based business by combining its sales structure, lead times, inventory and prompt delivery, and new product development. - FY2022First statedAnnual report
「We will strengthen our ability to provide products and services to improve customer experience (CX). We will strengthen coordination and follow-up through to lead generation by subdividing the sales function, establish a system for prompt delivery by shortening production lead times and reviewing appropriate inventory levels, improve products and services through engineering, and develop new products that meet emerging needs. As a manufacturer, we will pursue various initiatives and reforms to improve customer experience and shift from a business that simply makes and sells products to one that provides value.」
The Company identifies improving CX as a new priority and aims to shift to a value-based business by combining a more specialized sales structure, shorter lead times, appropriate inventory, prompt delivery and new product development.