Improving Customer Satisfaction and Strengthening the Ability to Provide Comprehensive Solutions
First written in FY2022. 1 of 2 entries say "Advanced", first in FY2026. Latest entry: FY2026.
The whole theme swung hardest in 2022: 1 of 8 companies on the "Worse" side.
6 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The strategy for improving customer satisfaction, identified as the key factor in achieving the target, is to “remain close to customers at all times, provide information and meet their needs, and become a company that continues to earn customers’ complete trust, a ‘first-call company.’” Specifically, the company will continue to respond promptly and accurately to customers, address their management issues, concerns, problems and needs, and contribute to the development of their businesses.」
Customer satisfaction improvement was organized around the target image of a “first-call company,” and quick response, information sharing and analysis, higher technical and sales service standards, and overseas expansion were reconfirmed as specific initiatives. - FY2022First statedAnnual report
「The strategy for improving customer satisfaction, identified as the key factor in achieving the target, is to “remain close to customers at all times, provide information and meet their needs, and become a company that continues to earn customers’ complete trust.”」
Customer satisfaction improvement was positioned as the key factor in the medium-term plan, with quick response, information sharing and analysis, improvements in product satisfaction, higher technical and sales service standards, and overseas expansion identified as initiatives.