Risk of Service Defects and Flaws After Delivery
First written in FY2024. 1 of 2 entries say "Mitigated", first in FY2026. Latest entry: FY2026.
The whole theme swung hardest in 2022: 1 of 7 companies on the "Worse" side.
2 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「The company works to prevent defects and flaws by standardizing the procedures for providing and developing Cross-Technology Services. It has also obtained ISO/IEC 27001:2022 certification and ISO/IEC 27017:2015 certification for its 360 (Sanrokumaru) and sigfy services, and works to maintain and improve the quality of its information security management.」
In response to the risk of defects and flaws after delivery, the company identifies standardization of development procedures and ISO certification as measures for quality and information management. - FY2024First statedAnnual report
「If a serious defect or deficiency is discovered after delivery and acceptance of a service provided by the company have been completed, the company's reliability could be significantly undermined. This could result in a loss of trust among business partners, as well as costs to address the defect or deficiency and liability for damages, potentially affecting the company's operating results and financial position.」
The company identifies declining confidence, response costs and potential liability for damages arising from serious defects or deficiencies after delivery and acceptance as new risks. Standardising development procedures and obtaining information security certification are cited as mitigation measures.