Service Health Risk from Users’ Inappropriate Conduct
First written in FY2023. 2 of 4 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 4 of 21 companies on the "Worse" side.
28 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「However, in a service where the user base is expanding rapidly, it becomes difficult to fully monitor users’ conduct within the content. If a problem arises from inappropriate user conduct, the group may be held legally liable regardless of the terms of its user agreement. Even if it is not held legally liable, the matter may involve reputational risk and affect the group’s business and results of operations.」
While describing monitoring and moderation measures, the company reiterates the possibility that the inability to fully monitor user conduct could lead to legal liability and reputational impact. - FY2025WorsenedAnnual report
「The group plans to continue taking the measures required to maintain and improve service health as its business expands. However, delays in system implementation or organizational reinforcement, or costs of the response increasing beyond expectations, could affect the group’s business and results of operations.」
In addition to the previously identified legal-liability and reputational risks arising from inappropriate user conduct, the company now explicitly identifies potential impacts from delayed measures and higher costs, broadening the scope of the risks. - FY2024RestatedAnnual report
「However, in a service where the user base is expanding rapidly, it becomes difficult to fully monitor users’ conduct within the content. If a problem arises from inappropriate user conduct, the group may be held legally liable regardless of the terms of its user agreement. Even if it is not held legally liable, the matter may involve reputational risk and affect the group’s business and results of operations.」
While describing monitoring and moderation measures, the company reiterates the possibility that the inability to fully monitor user conduct could lead to legal liability and reputational impact. - FY2023First statedAnnual report
「However, in a service where the user base is expanding rapidly, it becomes difficult to fully monitor users’ conduct within the content. If a problem arises from inappropriate user conduct, the group may be held legally liable regardless of the terms of its user agreement.」
While describing monitoring and moderation initiatives, the company identifies as risks the inability to fully monitor user conduct and the potential for legal liability and reputational impact.