Announced details
Rental-space search and booking services, including rental conference rooms, halls and studios
More than 31 million annual site visitors (annual figure)
GMO Research & AI, Inc. conducted a customer satisfaction survey covering services including instabase. No capital, personnel or business relationship is stated.
No details, such as a Tokyo location, are provided. Listed as the survey organizer.
2026 GMO Customer Satisfaction Ranking, No. 1 overall (rental-space search and booking services)
GMO Research & AI, Inc.
More than 46,000 rental spaces listed nationwide
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
GMO Research & AI, Inc., "2026 GMO Customer Satisfaction Ranking"
1,461 users nationwide who had booked rental spaces within the past 3 years; survey period: 22 January to 12 February 2026; 12 companies and services surveyed
| Item | Details |
|---|---|
| Names of Products / Services Covered | instabase (rental-space booking platform) |
| Counterparty | GMO Research & AI, Inc. |
| Counterparty overview | No details, such as a Tokyo location, are provided. Listed as the survey organizer. |
| Relationship with the Company | GMO Research & AI, Inc. conducted a customer satisfaction survey covering services including instabase. No capital, personnel or business relationship is stated. |
| Applicable area | Rental-space search and booking services, including rental conference rooms, halls and studios |
| Award/certification name | 2026 GMO Customer Satisfaction Ranking, No. 1 overall (rental-space search and booking services) |
| Awarding / certifying body | GMO Research & AI, Inc. |
| Location scale | More than 46,000 rental spaces listed nationwide |
| Usage history | More than 31 million annual site visitors (annual figure) |
| Source | GMO Research & AI, Inc., "2026 GMO Customer Satisfaction Ranking" |
| Survey covered | 1,461 users nationwide who had booked rental spaces within the past 3 years; survey period: 22 January to 12 February 2026; 12 companies and services surveyed |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.It received high ratings from users surveyed who had booked rental spaces within the past 3 years.