Product and Service Defects
First written in FY2022. 1 of 3 entries say "Mitigated", first in FY2023. Latest entry: FY2025.
The whole theme swung hardest in 2026: 6 of 25 companies on the "Worse" side.
37 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「From the design and development stages of its products and services, the group conducts reliability testing and quality assessments by external specialist organizations in addition to internal quality checks. When outsourcing product manufacturing, it requires contractors to hold ISO 9001 (quality management) certification, regularly confirms their certification status after outsourcing begins, and inspects finished products in accordance with JIS 9015.」
The company continues to conduct in-house quality checks and external testing, select ISO 9001-certified companies, inspect finished products, and monitor quality through the Risk Management Committee. - FY2023MitigatedAnnual report
「From the design and development stages of its products and services, the group conducts reliability testing and quality assessments by external specialist organizations in addition to internal quality checks. When outsourcing product manufacturing, it requires contractors to hold ISO 9001 (quality management) certification, regularly confirms their certification status after outsourcing begins, and inspects finished products in accordance with JIS 9015.」
The company details quality checks, external testing, selection of ISO 9001-certified companies, finished-product inspections and monitoring by the risk management committee. - FY2022First statedAnnual report
「However, if a customer suffers damage due to a defect in the group's products or services, the group's financial condition and operating results may be affected by claims for damages and a loss of confidence in the group.」
The company identifies claims for damages and loss of confidence in the event of defects as risks.