Expansion of tripla Bot’s hybrid AI and human support services
First written in FY2022. 9 of 11 entries say "Advanced", first in FY2023-Q1. Latest entry: 2026-09-14.
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- 2026-09-14AdvancedEarnings
「このような取り組みの結果、tripla Bookの施設数は、当第３四半期連結累計期間において、前連結会計年度末より690施設増の4,530施設、tripla Botの施設数は、当第３四半期連結累計期間において、前連結会計年度末より153施設増の2,289施設となりました。」
tripla Botの導入施設数が前連結会計年度末から153施設増加し、2,289施設となった。 - FY2026-H1AdvancedAnnual report
「The number of facilities using tripla Bot increased to 2,106, up 196 facilities, or 10.3%, from the previous interim consolidated accounting period.」
The number of facilities using tripla Bot increased by 196, or 10.3%, year on year to 2,106. - FY2025AdvancedAnnual report
「During the consolidated fiscal year, the number of facilities using tripla Bot increased by 313 from the end of the previous consolidated fiscal year to 2,136.」
The number of facilities using tripla Bot increased by 313 from the previous consolidated fiscal year-end to 2,136. - FY2025-H1AdvancedAnnual report
「The number of facilities using tripla Bot increased to 1,993, up 283 facilities, or 16.5%, from the previous interim consolidated accounting period.」
The number of facilities using tripla Bot increased by 283, or 16.5%, year on year to 1,993. - FY2024AdvancedAnnual report
「The number of facilities using tripla Bot increased by 157 from the end of the previous fiscal year to 1,823 during the consolidated fiscal year.」
The number of facilities using tripla Bot increased by 157 from the previous fiscal year-end to 1,823. - FY2024-Q2AdvancedAnnual report
「The number of facilities using tripla Bot increased by 44 from the end of the previous fiscal year to 1,710 during the cumulative second quarter.」
The number of facilities using tripla Bot increased by 44 from the previous fiscal year-end to 1,710. - FY2024-Q1AdvancedAnnual report
「During the cumulative first-quarter consolidated period, the number of facilities using tripla Bot increased by 9 from the end of the previous fiscal year to 1,675.」
The number of facilities using tripla Bot increased by 9 from the previous fiscal year-end to 1,675. - FY2023ReframedAnnual report
「In light of improved AI response accuracy and efforts to control personnel costs, we are generally acquiring new contracts under AI-only plans. We are also transitioning existing full-service plans to AI-only plans.」
While retaining the hybrid AI-and-human model as its foundation, the company has shifted its strategy toward AI-only plans for both new and existing contracts. - FY2023-Q2AdvancedAnnual report
「During the cumulative second-quarter period, the number of facilities using tripla Bot increased by 128 from the end of the previous fiscal year to 1,216.」
The number of facilities using tripla Bot increased by 128 from the previous fiscal year-end to 1,216. - FY2023-Q1AdvancedAnnual report
「During the cumulative first-quarter period, the number of facilities using tripla Bot increased by 44 from the end of the previous fiscal year to 1,132.」
The number of facilities using tripla Bot increased by 44 from the previous fiscal year-end to 1,132. - FY2022First statedAnnual report
「Our proprietary AI natural-language processing technology has achieved an AI response rate of more than 95% based on accumulated data. When the chat system receives an inquiry from a user or guest that AI cannot answer, our human operators respond, providing a hybrid service.」
The service is offered as a chatbot for lodging facilities combining AI response accuracy, human operators, multilingual support and booking functionality.