Announced details
Hotel front-desk operations, multilingual customer service, support for visitors to Japan, and sign-language interpretation
The company said customer satisfaction improved and the cost of multilingual support was reduced. Specific figures: not disclosed.
Introduced and operational at all 4 野村不動産ホテルズ properties (as of May 2026)
A business relationship in which 野村不動産ホテルズ has introduced and operates テリロジーサービスウェア’s “みえる通訳” service. No capital or personnel relationship is disclosed.
A hotel operating company with 2 brands, “NOHGA HOTEL” and “庭のホテル,” in Tokyo and Kyoto. NOHGA HOTEL operates 3 properties in Ueno, Akihabara and Kyoto Kiyomizu, as well as 庭のホテル 東京.
NOHGA HOTEL UENO TOKYO, NOHGA HOTEL AKIHABARA TOKYO, NOHGA HOTEL KIYOMIZU KYOTO, 庭のホテル 東京
The specific impact on performance is Not disclosed
The company does not address Contract Value / Offering price.
Japan National Tourism Organization (JNTO)
| Item | Details |
|---|---|
| Names of Products / Services Covered | "みえる通訳" multilingual video interpreting service |
| Counterparty | 野村不動産ホテルズ株式会社 |
| Counterparty overview | A hotel operating company with 2 brands, “NOHGA HOTEL” and “庭のホテル,” in Tokyo and Kyoto. NOHGA HOTEL operates 3 properties in Ueno, Akihabara and Kyoto Kiyomizu, as well as 庭のホテル 東京. |
| Relationship with the Company | A business relationship in which 野村不動産ホテルズ has introduced and operates テリロジーサービスウェア’s “みえる通訳” service. No capital or personnel relationship is disclosed. |
| Launch date | Operations began in May 2026 (actual results) |
| Applicable area | Hotel front-desk operations, multilingual customer service, support for visitors to Japan, and sign-language interpretation |
| Location | NOHGA HOTEL UENO TOKYO, NOHGA HOTEL AKIHABARA TOKYO, NOHGA HOTEL KIYOMIZU KYOTO, 庭のホテル 東京 |
| Location scale | 4 properties in total |
| Quantitative Effects | The company said customer satisfaction improved and the cost of multilingual support was reduced. Specific figures: not disclosed. |
| Usage history | Introduced and operational at all 4 野村不動産ホテルズ properties (as of May 2026) |
| Impact on Business Performance | The specific impact on performance is Not disclosed |
| Source | Japan National Tourism Organization (JNTO) |
Items this document does not state (6)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To accommodate the increasing diversity of visitors to Japan and support front-desk operations, including explanations of complex matters. The company said the introduction improved customer satisfaction and reduced the cost of providing multilingual support.