Announced details
Multilingual customer service and initial reception for visitors to Japan at hotel front desks and club lounges
Emotional misunderstandings and problems are reportedly less frequent, but the figures are Not disclosed
Deployment examples in the accommodation industry: 46 companies and 157 facilities as of May 2026
株式会社ホテルオークラ東京 has adopted and deployed the service provided by テリロジーサービスウェア at The Okura Tokyo. テリロジーサービスウェア is a consolidated subsidiary of テリロジーホールディングス.
Minato-ku, Tokyo; Representative Director and President: Umehara Shinji (梅原 真次). Operates The Okura Tokyo.
The Okura Tokyo in Toranomon, Tokyo, Minato-ku (installation locations)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Government (number of visitors to Japan)
| Item | Details |
|---|---|
| Names of Products / Services Covered | "みえる通訳" multilingual video interpreting service |
| Counterparty | 株式会社ホテルオークラ東京 |
| Counterparty overview | Minato-ku, Tokyo; Representative Director and President: Umehara Shinji (梅原 真次). Operates The Okura Tokyo. |
| Relationship with the Company | 株式会社ホテルオークラ東京 has adopted and deployed the service provided by テリロジーサービスウェア at The Okura Tokyo. テリロジーサービスウェア is a consolidated subsidiary of テリロジーホールディングス. |
| Launch date | April 2026 (actual) |
| Applicable area | Multilingual customer service and initial reception for visitors to Japan at hotel front desks and club lounges |
| Location | The Okura Tokyo in Toranomon, Tokyo, Minato-ku (installation locations) |
| Location scale | 2 front desk locations, 1 club lounge, 3 locations in total |
| Quantitative Effects | Emotional misunderstandings and problems are reportedly less frequent, but the figures are Not disclosed |
| Usage history | Deployment examples in the accommodation industry: 46 companies and 157 facilities as of May 2026 |
| Source | Government (number of visitors to Japan) |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The Okura Tokyo has many international guests, and support in Chinese, Spanish, Portuguese and other languages had depended on specific employees. Simple translation apps made it difficult to convey subtle nuances, creating a need for smooth and courteous multilingual service.