Announced details
Mail-order contact centers, order and inquiry handling, and the e-commerce and mail-order industry
The AI operator “miraio,” jointly developed as a business venture by プラスゼロ and アップセルテクノロジィーズ, was adopted for Kagome’s mail-order service “Kagome Health Direct Delivery.”
A company based in Naka-ku, Nagoya, Aichi Prefecture, whose representative director and president is Harunobu Okutani (奥谷 晴信), engaged in the manufacture and sale of seasonings, food products and beverages, among other products.
Trademark registration numbers 6787248 and 6796639 held by アップセルテクノロジィーズ (expiry: Not disclosed)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI operator “miraio”, Kagome Health Direct Delivery |
| Counterparty | KAGOME CO.,LTD. |
| Counterparty overview | A company based in Naka-ku, Nagoya, Aichi Prefecture, whose representative director and president is Harunobu Okutani (奥谷 晴信), engaged in the manufacture and sale of seasonings, food products and beverages, among other products. |
| Relationship with the Company | The AI operator “miraio,” jointly developed as a business venture by プラスゼロ and アップセルテクノロジィーズ, was adopted for Kagome’s mail-order service “Kagome Health Direct Delivery.” |
| Launch date | Operations commenced on 28 September 2026 (actual) |
| Applicable area | Mail-order contact centers, order and inquiry handling, and the e-commerce and mail-order industry |
| Registration number and expiry date | Trademark registration numbers 6787248 and 6796639 held by アップセルテクノロジィーズ (expiry: Not disclosed) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address the increasing diversity of telephone inquiries, improve the customer experience, accelerate response times, and enhance contact center operating efficiency.