Announced details
Securities companies’ customer support centers; acceptance of requests to send documents required for address changes; financial services
Joint development and provision by Tokai Tokyo Securities, アップセルテクノロジィーズ and pluszero. Capital and personnel ties: Not disclosed.
東海東京証券株式会社: Based in Nakamura-ku, Nagoya, Aichi Prefecture; Representative Director and President: Kitagawa Naoko (北川尚子); financial instruments business, アップセルテクノロジィーズ株式会社: Based in Toshima-ku, Tokyo; Representative Director, CEO and Group Chairman: Takahashi Ryota (高橋良太); Representative Director and CFO: Ehara Masaki (江原正樹); PUT business, including AI development and provision, among others
Patent obtained: September 2021; patent number: Not disclosed. Trademark registration numbers: 6787248, 6796639, for アップセルテクノロジィーズ’ “Japanese AI Operator” and “Japanese Digital Human”
Tokai Tokyo Securities: 4-7-1 Meieki, Nakamura-ku, Nagoya, Aichi Prefecture. アップセルテクノロジィーズ: 6F Rikuo Nishi-Ikebukuro Building, 5-26-19 Nishi-Ikebukuro, Toshima-ku, Tokyo. pluszero: 4F Senda Building, 2-6-10 Kitazawa, Setagaya-ku, Tokyo
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI operator “miraio (ミライオ)”, Next-generation AI help desk specialized in Tokai Tokyo Securities’ operations, AEI（Artificial Elastic Intelligence） |
| Counterparty | Tokai Tokyo Securities Co., Ltd., アップセルテクノロジィーズ株式会社 |
| Counterparty overview | 東海東京証券株式会社: Based in Nakamura-ku, Nagoya, Aichi Prefecture; Representative Director and President: Kitagawa Naoko (北川尚子); financial instruments business, アップセルテクノロジィーズ株式会社: Based in Toshima-ku, Tokyo; Representative Director, CEO and Group Chairman: Takahashi Ryota (高橋良太); Representative Director and CFO: Ehara Masaki (江原正樹); PUT business, including AI development and provision, among others |
| Relationship with the Company | Joint development and provision by Tokai Tokyo Securities, アップセルテクノロジィーズ and pluszero. Capital and personnel ties: Not disclosed. |
| Launch date | 25 March 2026 (actual) |
| Applicable area | Securities companies’ customer support centers; acceptance of requests to send documents required for address changes; financial services |
| Registration number and expiry date | Patent obtained: September 2021; patent number: Not disclosed. Trademark registration numbers: 6787248, 6796639, for アップセルテクノロジィーズ’ “Japanese AI Operator” and “Japanese Digital Human” |
| Location | Tokai Tokyo Securities: 4-7-1 Meieki, Nakamura-ku, Nagoya, Aichi Prefecture. アップセルテクノロジィーズ: 6F Rikuo Nishi-Ikebukuro Building, 5-26-19 Nishi-Ikebukuro, Toshima-ku, Tokyo. pluszero: 4F Senda Building, 2-6-10 Kitazawa, Setagaya-ku, Tokyo |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The customer base has expanded following the introduction of the new NISA program, while inquiries have increased and become more complex due to digitalization and changes in the market environment. As a result, establishing a support system capable of providing customers with fast and accurate assistance without making them wait had become an issue.