Risks associated with managing customers' personal information and asset data
First written in FY2017. 1 of 3 entries say "Restated". Latest entry: FY2022.
Idemitsu Kosan moved to the "Worse" side of this theme in 2022, 3 years before the typical company in this theme (2025).
The whole theme swung hardest in 2023: 4 of 15 companies on the "Worse" side.
4 other companies' latest entry also says "Worsened".
- FY2022WorsenedAnnual report
「Inadequate or insufficient measures to address the expanding scope and stricter enforcement of laws and regulations concerning personal information protection, including those in Japan and Europe, may result in substantial fines and damages, damage the Group's reputation, and lead to claims or litigation, potentially affecting the Group's business and operating results.」
Regarding personal information risks, the company specified the effects of the expanding scope and stricter enforcement of laws and regulations, including fines, damages and litigation, thereby defining the scope of the risks more specifically. - FY2018RestatedAnnual report
「The Group handles customers' personal information and asset data, directly and indirectly, in connection with its sales of petroleum products, credit card business and other operations.」
The company continues to describe the risks of costs, reputational damage and litigation arising from inadequate management of customers' personal information and asset data. - FY2017First statedAnnual report
「The Group handles customers' personal information and asset data, directly and indirectly, in connection with its sales of petroleum products, credit card business and other operations. The Group may incur substantial costs to address inadequate management of this information and the problems that may result.」
The company describes, as new risks, the possibility of incurring costs, suffering reputational damage and facing claims or litigation due to inadequate management of personal information and other data.