Non-face-to-face customer engagement adapted to new lifestyles
First written in FY2020. 5 of 6 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 1 of 6 companies on the "Worse" side.
8 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Going forward, for existing products, the Company plans to use dialogue without being restricted to face-to-face meetings, promote quality improvements to raise customer satisfaction, improve production efficiency, pursue appropriate price pass-through and other measures, and maintain and strengthen cooperative relationships with existing business partners.」
The company continues to use customer engagement not limited to face-to-face interactions as a means of improving quality and production efficiency, passing on costs through pricing, and maintaining and strengthening relationships with existing business partners. - FY2025RestatedAnnual report
「Going forward, for existing products, the company plans to use engagement not limited to face-to-face interactions, promote higher customer satisfaction through quality improvements, improve production efficiency, pass on costs appropriately through pricing, and maintain and strengthen its cooperative relationships with existing business partners.」
The company continues to use customer engagement not limited to face-to-face interactions as a means of improving quality and production efficiency, passing on costs through pricing, and maintaining and strengthening relationships with existing business partners. - FY2023RestatedAnnual report
「Going forward, for existing products, the company plans to use engagement not limited to face-to-face interactions, promote higher customer satisfaction through quality improvements, improve production efficiency, pass on costs appropriately through pricing, and maintain and strengthen its cooperative relationships with existing business partners.」
The company continues to use customer engagement not limited to face-to-face interactions as a means of improving quality and production efficiency, passing on costs through pricing, and maintaining and strengthening relationships with existing business partners. - FY2022RestatedAnnual report
「Going forward, for existing products, the company plans to use engagement not limited to face-to-face interactions, promote higher customer satisfaction through quality improvements, improve production efficiency, pass on costs appropriately through pricing, and maintain and strengthen its cooperative relationships with existing business partners.」
The company continues to use customer engagement adapted to new lifestyles and not limited to face-to-face interactions as a means of maintaining and strengthening relationships with existing business partners. - FY2021RestatedAnnual report
「Based on innovative engagement that is not limited to face-to-face interactions and takes into account the new lifestyles being called for, the company plans to maintain and strengthen its cooperative relationships with existing business partners.」
The company continues to use customer engagement adapted to new lifestyles and not limited to face-to-face interactions as a means of maintaining and strengthening relationships with existing business partners. - FY2020First statedAnnual report
「Based on innovative engagement that is not limited to face-to-face interactions and takes into account the new lifestyles being called for, the company plans to maintain and strengthen its cooperative relationships with existing business partners.」
In light of the new lifestyles following the spread of COVID-19, the company has for the first time specifically stated that customer engagement not limited to face-to-face interactions will be used to maintain and strengthen relationships with existing business partners.