Partial insourcing of the call center and its conversion into a beauty consultation desk
First written in FY2020. 2 of 4 entries say "Restated". Latest entry: FY2023.
1 other company's latest entry also says "Restated".
- FY2023RestatedAnnual report
「In addition to staff with extensive operating experience, the company's call center division has staff qualified in esthetics. It aims to become a "beauty advice service" capable of making additional proposals to customers who contact it.」
The company continues to pursue its policy of partially operating the call center in-house and converting it into a beauty advice service. - FY2023-Q2AdvancedAnnual report
「To address dissatisfaction with the feel unique to color treatments and educate customers on proper use, the company is working to improve retention rates by enclosing instruction leaflets and strengthening its contact center, among other measures.」
The company is implementing measures to improve customer retention by educating customers on how to use Clayence and strengthening its contact center. - FY2021RestatedAnnual report
「In addition to staff with extensive operating experience, the company's call center division has staff qualified in esthetics. It aims to become a "beauty advice service" capable of making additional proposals to customers who contact it.」
The company continues to pursue its policy of partially operating the call center in-house and converting it into a beauty advice service. - FY2020First statedAnnual report
「The company regards its call center operations as an important point of direct contact with customers. While outsourcing most of the work to specialist providers, it also handles part of the operations in-house.」
The company monitors its response rate and rate of continued advice, and uses customer needs in product development and to improve service quality.