FY2027-H1First statedAnnual report
「As an initiative to improve store operating efficiency and customer service efficiency, in addition to acquiring customers with a strong propensity to purchase through the previously mentioned trial plan price revision and increasing the average customer spend per service, we began experimentally outsourcing linen-related work at some of our larger directly operated stores. We are working to establish a system that reduces the burden of treatments and ancillary tasks on store staff and ensures sufficient time for face-to-face customer service. We are also promoting flexible, appropriate staff allocation based on reservation levels and demand trends at each store, including strengthening support staffing and optimizing shifts, to expand reservation capacity and improve store utilization at busy stores.」
The company described, for the first time as an independent theme, initiatives to reduce the burden of ancillary tasks on staff and improve face-to-face customer service time, reservation capacity and store utilization through outsourcing linen-related work, strengthening support staffing and optimizing shifts.