Announced details
Customer support, multichannel support by telephone and email, and inquiries regarding payment services
HDI-Japan assessed DGFT’s customer support quality and awarded the company a certificate of recognition.
The Japanese entity of the world’s largest membership organization for support services. Location, capital, and year established: Not disclosed.
2025 “Quality Rating” three stars (Multichannel (Telephone and Email) Category)
HDI-Japan
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
HDI-Japan, “HDI Rating Benchmark”
| Item | Details |
|---|---|
| Names of Products / Services Covered | HDI Rating Benchmark 2025 “Quality Rating,” Multichannel (Telephone and Email) Category |
| Counterparty | HDI-Japan (the Japanese entity of the Help Desk Institute) |
| Counterparty overview | The Japanese entity of the world’s largest membership organization for support services. Location, capital, and year established: Not disclosed. |
| Relationship with the Company | HDI-Japan assessed DGFT’s customer support quality and awarded the company a certificate of recognition. |
| Applicable area | Customer support, multichannel support by telephone and email, and inquiries regarding payment services |
| Award/certification name | 2025 “Quality Rating” three stars (Multichannel (Telephone and Email) Category) |
| Awarding / certifying body | HDI-Japan |
| Source | HDI-Japan, “HDI Rating Benchmark” |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company was recognized for its commitment to responding promptly to customer issues and providing consistent support through to resolution, as well as its ability to understand customers’ true needs and respond accordingly.