Policy for responding to unauthorized access involving services we provide
GMO Internet, Inc. and its parent company, GMO Internet Group, Inc.
Onamae.com Desktop Cloud service
Unauthorized access by a third party. The detailed cause of the intrusion is Not disclosed
Related procedures
Consultation with the police and other relevant authorities, and preparation for legal action
Police and other relevant authorities
The total amount associated with the response cannot currently be determined. GMO special support payments are capped at ¥3 million per disclosure, and the reward is capped at US$1 million in total
Company response
The white-hat team of GMO Internet Group, Inc. continues to investigate and analyze customers’ devices
We will provide updates on our website and elsewhere as information becomes available, and will promptly disclose any newly identified facts requiring disclosure. We will proceed with the investigation and analysis of devices, coordination with the police and other relevant authorities, and special support payments and assistance.
We will provide updates as information becomes available and promptly provide an update once the amount can be determined.
| Item | Details |
|---|---|
| Event name | Policy for responding to unauthorized access involving services we provide |
| Date of occurrence | From 21 October 2026 onward (date of the first report). The specific date of the unauthorized access itself is Not disclosed in this document |
| Subject Entity | GMO Internet, Inc. and its parent company, GMO Internet Group, Inc. |
| Target Locations / Products | Onamae.com Desktop Cloud service |
| Cause | Unauthorized access by a third party. The detailed cause of the intrusion is Not disclosed |
| Amount of Impact on Business Performance | The total amount associated with the response cannot currently be determined. GMO special support payments are capped at ¥3 million per disclosure, and the reward is capped at US$1 million in total |
| Type of litigation or proceeding | Consultation with the police and other relevant authorities, and preparation for legal action |
| Court or authority | Police and other relevant authorities |
| Investigation structure | The white-hat team of GMO Internet Group, Inc. continues to investigate and analyze customers’ devices |
| Outlook | We will provide updates on our website and elsewhere as information becomes available, and will promptly disclose any newly identified facts requiring disclosure. We will proceed with the investigation and analysis of devices, coordination with the police and other relevant authorities, and special support payments and assistance. |
| Planned follow-up disclosure | We will provide updates as information becomes available and promptly provide an update once the amount can be determined. |
Items this document does not state (14)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The total amount associated with the response cannot yet be determined because the number of affected customers, the scope of the disclosed information, and the transactions eligible for compensation have not been confirmed. The decision not to comply with the attackers’ demands reflects the fact that compliance would not guarantee the deletion of the information or prevent its misuse, as well as our social responsibility not to encourage criminal activity.