Impact on business performance from incidents threatening customer safety
First written in FY2017. 2 of 4 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2020: 2 of 6 companies on the "Worse" side.
8 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「The Group considers safety and security its highest priority. In the cram-school business, we have adopted electronic locks at all school buildings and established a system that includes installing and monitoring cameras, as providing an environment where students can attend safely and securely is essential.」
Continues to identify customer and employee safety and security as the top priority, and specifically describes electronic locks and monitoring cameras at cram schools. - FY2020ReframedAnnual report
「The Group considers safety and security its highest priority. In the cram-school business, providing an environment where students can attend safely and securely is essential. In the childcare, nursing care and food service businesses, we have established measures to prevent the contamination of food with allergens, food poisoning and other incidents. In our other businesses as well, we operate with the provision of services that customers can use safely and securely as our top priority. We also place importance on ensuring that employees can work safely and securely, and are strengthening systems that provide mental health support, including through partnerships with external consultation services. However, if an event threatening the safety of customers or employees occurs, it could have a significant impact on business performance and other results due to a decline in social credibility.」
In addition to customer safety, adds employee safety and security and mental health support to the risks addressed, and identifies partnerships with external consultation services as a response measure. - FY2019RestatedAnnual report
「In the education services sector, it is essential, as an educational institution entrusted with the care of children, to provide an environment where they can attend safely and securely.」
Positions customer safety and security as the Group’s top priority, not only in its education business but across the entire Group. - FY2017First statedAnnual report
「However, if an event threatening customer safety occurs, it could have a significant impact on business performance and other results.」
As a cram-school and educational institution, the company identifies customer safety inside its facilities and while traveling to and from school as a significant risk for the first time as a standalone item.