Loss of Trust From Personal Information Leakage
First written in FY2017. 2 of 5 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2026ReframedAnnual report
「As we promote digital transformation and actively use generative AI technologies, we are introducing the latest security measures, establishing data backup systems, and providing employees with thorough information management training.」
Expanded the scope of risks and responses relating to personal information leaks to include security measures, backups, and employee training associated with digital transformation and the use of generative AI. - FY2023Added preventive controls through internal audits.Annual report
「For these risks, we enforce management based on our Customer Information Protection Policy and take thorough measures to prevent information leaks and other incidents through audits of each location conducted by the Internal Audit Department.」
In addition to the existing Customer Information Protection Policy, explicitly identifies audits of each location by the Internal Audit Department as a measure to prevent personal information leaks. - FY2020RestatedAnnual report
「For these risks, we have established a committee comprising members from various departments, enforce management based on our Customer Information Protection Policy, and take thorough measures to prevent information leaks and other incidents. However, if information were to be leaked for any reason, our performance and other factors could be affected by a decline in social trust.」
Reiterates the management of personal information under the committee and Customer Information Protection Policy, as well as the risk of reputational damage in the event of a leak. - FY2019RestatedAnnual report
「For these risks, we have established a committee comprising members from all departments, enforce management based on our Customer Information Protection Policy, and take thorough measures to prevent information leaks and other incidents.」
Reiterates the risk of reputational damage from personal information leaks and the controls provided by the committee and Customer Information Protection Policy. - FY2017First statedAnnual report
「However, if information is leaked for any reason, the resulting decline in credibility may affect the Group's performance and other aspects of its business.」
The risk of information leaks and declining credibility associated with holding large volumes of personal information is identified.