No. 1 in customer satisfaction and support service quality
First written in FY2016. 16 of 22 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「Achieved first place for the seventh consecutive year and the 18th time overall in the ERP (integrated core business systems) category of the Nikkei Computer Customer Satisfaction Survey 2025-2026, and first place in the personnel and HR tech software/services category」
Regarding No. 1 customer satisfaction, it achieved first place in the ERP category for the seventh consecutive year and the 18th time overall, and also ranked first in the personnel and HR tech category. It also records first place in partner satisfaction for the sixth consecutive year and the 14th time overall. - FY2024AdvancedAnnual report
「Achieved first place for the fifth consecutive year and the 16th time overall in the ERP category of the Nikkei Computer Customer Satisfaction Survey 2023-2024」
Regarding the achievement and maintenance of No. 1 customer satisfaction, it records first place for the fifth consecutive year and the 16th time overall. In addition, it achieved first place in the partner satisfaction survey for the fourth consecutive year. - FY2024-Q2RestatedAnnual report
「It has worked to provide cloud systems, business services, and support and services that offer greater convenience and reliability than before and deliver high satisfaction to customers and partner companies,」
It continues its policy of enhancing customer and partner satisfaction through cloud systems, business services, and support and services. This filing does not indicate any change to or achievement of a No. 1 rating. - FY2023AdvancedAnnual report
「August 2022: Achieved first place for the fourth consecutive year and the 15th time overall in the ERP category of the Nikkei Computer Customer Satisfaction Survey 2022-2023 / February 2023: Achieved first place for the third consecutive year in the core-system software/services category of the Nikkei Computer Partner Satisfaction Survey 2023」
It records first place in customer satisfaction for the fourth consecutive year and the 15th time overall, and first place in partner satisfaction for the third consecutive year. - FY2022AdvancedAnnual report
「It has advanced the development and provision of digital content designed to address customer concerns and automatically identify relevant knowledge, the integration of AI responses for online inquiries, and improvements in the accuracy of “resolution” through effectiveness measurement of web FAQs, establishing systems that enable customers to resolve issues themselves without making inquiries and prevent inquiries from arising.」
As measures to improve support quality, it gave concrete form to digital content, AI responses to inquiries, effectiveness measurement of web FAQs, and systems for self-resolution and prevention before issues arise. - FY2022-Q2RestatedAnnual report
「The company has worked to provide cloud services, business services and support services that satisfy customers in their corporate operations.」
It continues its direction of enhancing customer satisfaction through the provision of cloud services, business services, and support services. This filing does not indicate any change to or achievement of the No. 1 rating target. - FY2021AdvancedAnnual report
「Achieved first place for the second consecutive year and the 13th time overall in the ERP category of the Nikkei Computer Customer Satisfaction Survey 2020-2021」
In connection with the goal of achieving and maintaining No. 1 customer satisfaction, it achieved first place in the ERP category for the second consecutive year and the 13th time overall. It also achieved first place in the core-system software/services category of the partner satisfaction survey. - FY2020RestatedAnnual report
「It has worked to achieve and maintain a No. 1 rating in support and services as well.」
Its goal is to achieve and maintain No. 1 support and service quality in the cloud era, and it continues to develop its personnel and systems. - FY2020-Q3RestatedAnnual report
「With a customer-first approach in mind, we worked to develop products and build a support structure that broadly contributes to solving companies' challenges, centred on our strength in core business systems.」
It continues its policy of addressing customer issues through product development and the construction of a support framework. Achievement or change of the No. 1 rating target is not explicitly stated. - FY2020-Q2RestatedAnnual report
「It has also worked to strengthen its user support framework.」
It continues to strengthen its user support framework. No change to or achievement of the No. 1 customer satisfaction and support service quality target is stated. - FY2020-Q1RestatedAnnual report
「It has also worked to strengthen its user support framework.」
It continues to strengthen its user support framework. No change to or achievement of the No. 1 rating target is stated. - FY2019RestatedAnnual report
「It has strongly recognized that support and services are the “moment of truth” with the greatest impact on customer satisfaction and has consistently worked to improve service quality.」
It continues to improve the quality of support and services directly linked to customer satisfaction. Achievement or change of the No. 1 rating target is not explicitly stated. - FY2019-Q3RestatedAnnual report
「It has worked to plan and develop core business systems and business services that contribute broadly to resolving the issues of customers and partner companies and deliver high satisfaction, as well as to provide support and services.」
It indicates the provision of high satisfaction to customers and partner companies and the continuation of support and services. No change to or achievement of the No. 1 rating target is stated. - FY2019-Q2RestatedAnnual report
「Amid these social conditions, with a customer-first approach in mind, we worked to plan and develop core business systems and business services that provide high satisfaction to a broad range of customers and partner companies, as well as to provide support and services.」
It indicates the provision of high satisfaction to customers and partner companies and the continuation of core business systems, business services, and support and services. No change to or achievement of the No. 1 rating target is stated. - FY2019-Q1RestatedAnnual report
「Amid this environment, with a customer-first approach in mind, we worked to plan and develop core business systems and business services that provide high satisfaction to a broad range of customers and partner companies, as well as to provide support and services.」
It indicates the provision of high satisfaction to customers and partner companies and the continuation of support and services. No change to or achievement of the No. 1 rating target is stated. - FY2018RestatedAnnual report
「It has strongly recognized that support and services are the “moment of truth” with the greatest impact on customer satisfaction and has consistently worked to improve service quality.」
It continues its policy of improving support and service quality. It also records a first-place ranking for 4 consecutive years in the ERP package category of a customer satisfaction survey, but this is stated separately from completion of the support quality target. - FY2018-Q3RestatedAnnual report
「It has focused on developing products and services centered on companies’ operations and users’ “ease of use,” as well as building a support framework.」
It continues to support customers through product and service development and the construction of a support framework. No change to or achievement of the No. 1 rating target is indicated. - FY2018-Q2RestatedAnnual report
「It has focused on developing products and services and building a support framework that respond flexibly to changing market needs.」
It continues its policy of improving support service quality through product and service development and the construction of a support framework. No change to or achievement of the No. 1 rating target is indicated. - FY2018-Q1RestatedAnnual report
「The company has focused on developing products and services and building a support structure that respond to changes in market needs.」
It continues to provide products and services, including the development of a support framework, but no change to or achievement of the No. 1 rating target is indicated. - FY2017RestatedAnnual report
「It has strongly recognized that support and services are the “moment of truth” with the greatest impact on customer satisfaction and has consistently worked to improve service quality.」
It continues to improve the quality of support and services directly linked to customer satisfaction. - FY2017-Q1RestatedAnnual report
「It has worked to provide support and services that enable broader proposal activities not only for customer companies that use its products but also for sales partner companies.」
It continues to provide support and services that underpin proposal activities by both customer companies and sales partners. - FY2016First statedAnnual report
「It recognizes strongly that support and services are the “moment of truth” with the greatest impact on customer satisfaction and will constantly work to improve service quality. As a package-system developer in the on-premises and cloud era, it will seek to achieve and maintain a No. 1 rating for support and services.」
Its goal is to improve support service quality and achieve and maintain a No. 1 rating by developing its personnel and systems.