Leveraging ICT and the Next-Generation Core System to Enhance Customer Service and Improve Operational Efficiency

「Regarding the promotion of the DX strategy, we launched a project to consider strategies and measures for the company-wide use of generative AI and the development of a data utilization platform, and are considering ways to provide new customer experience value and improve productivity.」

「4. We will further promote digital transformation and the use of AI, provide new services and improve customer satisfaction by enhancing service quality, and achieve the reallocation of human capital and higher employee satisfaction through improved operational efficiency.」

「During the interim consolidated accounting period, we reviewed the chart of accounts in connection with the introduction of a new accounting system.」

「In terms of expenses, in addition to higher personnel expenses resulting from raising salary levels for the second consecutive year, we made investments in advertising and promotion, system development to improve services through the use of ICT, and capital expenditures related to relocation and expansion.」

「In digital transformation, we continued expanding the functions of Waseda Academy Online, a portal for students and parents, and steadily improved operational efficiency by completing the deployment of the Company's core system, WICS, at 2 domestic subsidiaries as part of the ICT utilization promotion project.」

「In digital transformation, we continued expanding the functions of Waseda Academy Online, a portal for students and parents, and advanced group-wide operational efficiency through the deployment of the Company's core system, WICS, at 2 domestic subsidiaries and initiatives under the ICT utilization promotion project.」

「In digital transformation, we continued expanding the functions of Waseda Academy Online, a portal for students and parents, adding new features such as screens for checking applications and fee details and survey forms, and released an academic performance management system that allows users to view mock-examination data in a list. In addition, from July, we deployed and launched the Company's core system, WICS, at 2 domestic subsidiaries, working to strengthen group management and improve operational efficiency.」

「In digital transformation, we continued expanding the functions of Waseda Academy Online, a portal for students and parents, strengthening learning support through the use of historical data and advancing preparations to develop a new academic performance management system.」

「To improve operational efficiency and strengthen the management structure across the corporate group, we began preparations to deploy the core system operated by the Company, WICS, at our subsidiaries.」

「In digital transformation, we continued expanding the functions of Waseda Academy Online, a portal for students and parents positioned as a centralized platform for next-generation education services. In July 2022, we added functions allowing users to report lateness, early departure and absences and participate in interactive web classes. In December of the same year, we enabled users to view summaries of mock-examination results on Waseda Academy Online, which had previously been provided through Waseda Academy My Page.」

「As part of our digital transformation initiatives, we expanded the functions of Waseda Academy Online, a portal for students and parents. In July, we made its existing functions easier to use, integrated and centralized in Waseda Academy Online the class-schedule display function previously provided through Waseda Academy My Page, and added functions that allow users to report class absences and lateness and join interactive web classes from the calendar. Parents have told us that the upgrade has made the service more convenient, and we will continue to expand its functions as a platform for next-generation education services.」

「We integrated and centralized in Waseda Academy Online the function for displaying students' class schedules, previously provided through Waseda Academy My Page, and added functions in July that allow users to report class absences and lateness and join interactive web classes from the calendar.」

「We worked to enhance the ICT-based learning environment and home-study support tools, including developing an app version of the Waseda Academy Online portal for students and parents and expanding the functions of the answer-submission app Waseda Academy EAST.」

「We also worked to promote digital transformation, including expanding ICT-based tools to support home study and strengthening web-based online services.」

「By the end of March 2023, these funds are scheduled to be used for capital expenditures related to opening new schools and renovating existing schools, capital expenditures related to software development and other initiatives aimed at expanding customer services and improving operational efficiency, and part of the funds for repaying short-term borrowings set aside to meet funding needs arising from the impact of COVID-19 described above.」

「In addition, as ICT-based educational content, we expanded the functions of the examination support app Waseda Academy EAST, launched in May, which allows students to take various mock examinations at home by easily uploading and submitting answer sheets using a smartphone or tablet. In November, we also launched the Waseda Academy Online service, which allows users to access various Waseda Academy web services with a single authentication, or login. The launch of this service enabled users to access the web services we provide more securely and smoothly, including viewing on-demand class videos, viewing web-based reports, and using web-based learning materials for home study.」

「The enhanced equipment and communications environment prepared for our online English-learning services, together with the expertise developed through producing video content, made a significant contribution to providing online learning services during the state of emergency. As a result, the loss of service opportunities caused by the suspension of in-person classes was limited to first- and second-grade elementary school students, for whom online learning is difficult because of their age.」

「To improve management efficiency, the relocation of our head office strengthened coordination among departments and enhanced our ICT environment. This accelerated operational efficiency and labor savings, including the shift toward paperless administrative operations and cashless handling of schools' petty cash.」

「To improve management efficiency, we promoted paperless and cashless operations as part of our efforts to expand the use of ICT, accelerating the efficiency and labor savings of school operations. At the same time, we worked to improve operational efficiency by utilizing the flextime system and expanding and using operations centers responsible for overseeing and supervising schools' administrative work,」

「To improve operational efficiency, we promoted more efficient and less labor-intensive school operations by making use of the flextime system introduced previously, expanding and utilizing operations centers responsible for overseeing and supervising schools' administrative work, and promoting the use of ICT.」

「In the second year of the medium-term management plan, whose first year was the fiscal year ending March 2018, we advanced measures to strengthen existing businesses, including improving quality, credibility and trust, upgrading teaching tools and systems, strengthening recruitment and training, and improving operational efficiency.」

「Against this backdrop, in the second year of the medium-term management plan, whose first year was the fiscal year ending March 2018, we focused on measures to strengthen existing businesses, including improving quality, credibility and trust, upgrading teaching tools and systems, strengthening recruitment and training, and improving operational efficiency.」

「To improve quality, credibility and trust, we worked to improve teaching tools and systems,」

「In April 2017, we carried out a major organizational reform to strengthen support for schools in both academic and operational areas and establish a structure for creating and developing new businesses. We also worked to improve the efficiency of school sales operations following the launch of the new core system and to rebuild the internal control system.」

「The integrated core system (known as WICS), which commenced full-scale operations in August, enabled us to outsource the delivery of teaching materials to students' homes and inventory management, introduce cashless payments at school reception desks, and eliminate paper-based administrative processes, thereby improving customer service and operational efficiency.」

「In August, the integrated core system (known as WICS), whose development we had continued, commenced full-scale operations. This enabled us to outsource the delivery of teaching materials to students' homes and inventory management, introduce cashless payments at school reception desks, and eliminate paper-based administrative processes, thereby improving customer service and significantly enhancing operational efficiency.」

「We promoted a personnel and compensation system reform project aimed at establishing systems that contribute to the development and effective utilization of human resources, an important management priority, while also proceeding with development of the next-generation core system.」

「We focused on establishing a framework for providing services tailored to customer needs consistently across all schools, including the timely provision of information on school admissions and enhanced parent meetings. We also worked to enhance ICT-based services, including the home-learning content “Miyajii Lab (learning videos).”」

「In addition to promoting reforms to the personnel and compensation systems and development of the next-generation core system, we proceeded with a review of workflows centered on school operating structures and administrative operations to improve management efficiency.」

「Promoting improved customer service and greater operational efficiency through the use of ICT」