Balancing Improvements in Labor Efficiency and the Work Environment with Enhanced Services
First written in FY2017. 2 of 5 entries say "Restated". Latest entry: FY2024.
The whole theme swung hardest in 2023: 3 of 10 companies on the "Worse" side.
1 other company's latest entry also says "Other".
- FY2024Added appropriate responses to inflationAnnual report
「While continuing to address management issues such as establishing competitive business operations, reducing total working hours, and responding appropriately to inflation, we aim to improve the quality of our entertainment services by building an internal culture that enables flexible and autonomous working styles.」
The Company explicitly added responding to inflation to the issues to be addressed, alongside existing initiatives concerning business operations and reductions in total working hours, in pursuit of a balance between labor efficiency and service quality. - FY2023RestatedAnnual report
「While continuing to address management issues such as establishing competitive business operations and reducing total working hours, we aim to improve the quality of our entertainment services by building an internal culture that enables flexible and autonomous working styles.」
The Company continued its policy of balancing labor efficiency and the working environment with service quality through business operations, total working hours, and flexible and autonomous working styles. - FY2019AdvancedAnnual report
「We have begun introducing self-service check-in and payment machines to improve working hours and labor efficiency.」
The Company began introducing self-service check-in and payment machines as a specific efficiency measure using business operations and IT systems. - FY2018RestatedAnnual report
「Going forward, we will focus on establishing an internal environment that enables the effective introduction of IT systems and actively deploy such systems, while balancing further improvements in management efficiency and customer service.」
The Company reiterated its policy of preparing the environment for IT system implementation while balancing management efficiency, the working environment and service enhancements. - FY2017First statedAnnual report
「With the working-age population declining and work-style reform becoming necessary, balancing improvements in labor efficiency and the working environment with service enhancements is an important issue that must be addressed, and we recognize that its importance will continue to grow. We have consistently worked to improve management efficiency through initiatives such as establishing efficient operating processes and reducing working hours. Going forward, we will seek to further improve our services while actively working to improve management efficiency and the working environment through the introduction of IT systems.」
For the first time, the Company separately identified balancing efficiency gains through business operations, working hours and IT systems with service enhancements as an issue and policy in response to labor shortages and work-style reform.