Declining service competitiveness due to delays in IT system implementation
First written in FY2018. 1 of 4 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 1 of 8 companies on the "Worse" side.
0 other companies' latest entry also says "Other".
- FY2026Added cyberattacks and information leaks to AI-related risksAnnual report
「As the use of AI develops as social infrastructure, important issues include improving the quality of services using AI technology, developing new services, reducing costs, and responding appropriately to cyberattacks. If the necessary human resources cannot be developed and secured and delays in responding to an AI-enabled society, including the introduction of AI systems, result in a decline in service competitiveness, or if cyberattacks or other incidents cause system failures, information leaks or other damage, this may affect the Group's business performance.」
The Company reorganized the existing risk of delays in responding to IT and digital developments as a risk associated with responding to an AI-enabled society, and explicitly identified cyberattacks, system failures and information leaks as new impact factors. - FY2023RestatedAnnual report
「As digital technology develops as social infrastructure, improving the quality of services using IT, digital technologies and AI, developing new services, and reducing costs have become important issues. If the Group is unable to develop and secure the necessary human resources and delays in responding to the digital society, including the introduction of IT systems, result in a decline in service competitiveness, this may affect the Group's business performance.」
The Company continued to disclose digital-response risks involving AI and digital technologies, new service development, cost reductions, and securing human resources. - FY2022Expanded to include digital-response risks involving AI and cost reductionsAnnual report
「As digital technology develops as social infrastructure, improving the quality of services using IT, digital technologies and AI, developing new services, and reducing costs have become important issues. If the Group is unable to develop and secure the necessary human resources and delays in responding to the digital society, including the introduction of IT systems, result in a decline in service competitiveness, this may affect the Group's business performance.」
The Company expanded the existing risk of delays in implementing IT systems to include the use of digital technologies and AI, new service development, cost reductions, and securing human resources. - FY2018First statedAnnual report
「If delays in responding to the Information Society, including the introduction of IT systems, result in a decline in service competitiveness, this may affect the Group's business performance.」
While advancing its response to the Information Society as an initiative, the Company identified for the first time the decline in service competitiveness caused by delays in that response as a standalone risk.