Customer Acquisition and Retention, Complaints, and Product Deterioration Risks
First written in FY2016. 15 of 19 entries say "Restated". Latest entry: FY2026.
Chukyo Iyakuhin moved to the "Worse" side of this theme in 2018, 3 years before the typical company in this theme (2021).
The whole theme swung hardest in 2025: 10 of 30 companies on the "Worse" side.
52 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「① If the acquisition of new customers or the retention of acquired customers as ongoing business partners is delayed; ② if the Company's response to customer complaints or problems with products is inadequate, resulting in a decline in the Company's credibility; or ③ if product deterioration or expiration increases.」
The risks relating to customer acquisition and retention, complaint handling, and product deterioration and expiration continue. - FY2025-H1RestatedAnnual report
「During the interim accounting period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks such as customer acquisition and retention, complaints, and product deterioration. - FY2024-Q3RestatedAnnual report
「During the cumulative third-quarter period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks such as customer acquisition and retention, complaints, and product deterioration. - FY2024-Q2RestatedAnnual report
「During the cumulative second-quarter period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks such as customer acquisition and retention, complaints, and product deterioration. - FY2023-Q3RestatedAnnual report
「During the cumulative third-quarter period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks such as customer acquisition and retention, complaints, and product deterioration. - FY2023-Q2RestatedAnnual report
「During the cumulative second-quarter period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks such as customer acquisition and retention, complaints, and product deterioration. - FY2021-Q3RestatedAnnual report
「No new business or other risks arose during the cumulative third quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in existing risks, including customer acquisition and retention, complaint handling, and product deterioration and expiration. - FY2021-Q2RestatedAnnual report
「During the cumulative second-quarter period, no new business or other risks arose. In addition, there were no significant changes to the business and other risks described in the securities report for the previous fiscal year.」
No material changes are identified in existing risks, including customer acquisition and retention, complaint handling, and product deterioration and expiration. - FY2020-Q3RestatedAnnual report
「No new business or other risks arose during the cumulative third quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in the risks relating to customer acquisition and retention, complaint handling, and product deterioration and expiration. - FY2020-Q1RestatedAnnual report
「No new business or other risks arose during the cumulative first quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in the risks relating to customer acquisition and retention, complaint handling, and product deterioration and expiration. - FY2019-Q3MaterialisedAnnual report
「In addition, to further improve customer satisfaction, we reviewed our traditional sales methods and changed some product sales to repeat customers to begin in the fourth quarter onward, which temporarily reduced revenue.」
The review of sales methods aimed at improving customer satisfaction and the change in the sales timing for repeat customers materialized in actual results as temporary factors behind the decline in revenue. - FY2018-Q3MaterialisedAnnual report
「In the retail segment of the household medicines and other products sales business, we focused on selling seasonal products such as far-infrared bedding and gifts, but sales to new customers did not grow, resulting in lower revenue.」
Revenue declined because sales to new customers failed to grow, indicating that the risks relating to customer acquisition and retention have materialized in actual results. - FY2018-Q2MaterialisedAnnual report
「In the retail segment of the household medicines and other products sales business, we pursued new customer acquisition company-wide to respond to generational changes among customers. Although we were able to broadly maintain the total number of customer accounts, sales to new customers did not grow enough to offset the decline in continuing customers, resulting in lower revenue.」
The Company states that a decline in continuing customers and insufficient sales to new customers actually occurred, resulting in lower revenue. - FY2018-Q1RestatedAnnual report
「No new business or other risks arose during the cumulative first quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in the risks relating to customer acquisition and retention, complaint handling, and product deterioration and expiration. - FY2017RestatedAnnual report
「The Company is undertaking company-wide initiatives, including employee training and the establishment of a code of ethics, to expand its customer base and improve customer satisfaction. However, the following events could adversely affect the Company's results: ① if the acquisition of new customers or the retention of acquired customers as ongoing business partners is delayed; ② if the Company's response to customer complaints or problems with products is inadequate, resulting in a decline in the Company's credibility; or ③ if product deterioration or expiration increases.」
The Company continues to identify risks relating to customer acquisition and retention, complaint handling, and product deterioration and expiration, while responding through measures such as employee training. - FY2017-Q3RestatedAnnual report
「No new business or other risks arose during the cumulative third quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in existing risks, including customer acquisition and retention, complaints, and product deterioration. - FY2017-Q2RestatedAnnual report
「No new business or other risks arose during the six-month period ended the second quarter. In addition, no material changes have occurred in the business and other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in existing risks, including customer acquisition and retention, complaints, and product deterioration. - FY2017-Q1RestatedAnnual report
「No new business or other risks arose during the cumulative first quarter. There were also no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes are identified in existing risks, including customer acquisition and retention, complaints, and product deterioration. - FY2016First statedAnnual report
「① If the acquisition of new customers or the retention of acquired customers as ongoing business partners is delayed; ② if the Company's response to customer complaints or problems with products is inadequate, resulting in a decline in the Company's credibility; or ③ if product deterioration or expiration increases.」
The Company lists risks specific to the route-sales model relating to customer retention, creditworthiness, and inventory quality.