Realizing new service models, including digital healthcare
First written in FY2020. 2 of 3 entries say "Advanced", first in FY2021. Latest entry: FY2024.
No other company in this theme has enough history to compare yet.
- FY2024AdvancedAnnual report
「We will implement Connect for Customer (D2C platform), which addresses each individual's healthcare through customer data and identifies new needs, and will build relationships of trust with customers and business partners while seeking to expand into B2B and B2B2C.」
The Company has explicitly set out its direction of expanding digital healthcare from D2C to B2B and B2B2C, while continuing to utilize customer data and advance its DX talent development roadmap. - FY2021AdvancedAnnual report
「We will implement Connect for Customer (D2C platform), which addresses each individual's healthcare through customer data and identifies new needs, thereby building relationships of trust with customers. We will also formulate and promote a DX talent development roadmap to deepen the knowledge of all employees regarding DX and create an environment conducive to generating ideas for digital applications originating from the front line.」
The direction of digital healthcare has been developed into specific initiatives: Connect for Customer (D2C platform), customer data utilization and a DX talent development roadmap. - FY2020First statedAnnual report
「As a new healthcare business model, we will implement next-generation health solutions by addressing digital healthcare, engaging with each individual customer and identifying new needs.」
The Company has for the first time explicitly identified addressing digital healthcare and a service model that engages directly with individual customers to uncover new needs as means of delivering next-generation health solutions.