Announced details
E-commerce, web customer service, customer data integration, marketing automation, cross-channel marketing, cross-border e-commerce involving China
AI response accuracy of 95% or higher (results provided by QuickCEP)
Used by more than 500 companies, with more than 1 million chat interactions handled monthly (number of adopting companies and monthly results, not cumulative)
フューチャーショップ began integrating its platform with QuickCEP, provided by 株式会社QuickCEP. フューチャーショップ is described as a group company of Commerce One Holdings.
Head office: Chuo-ku, Tokyo; representatives: Li Jiaqi (李佳騏) and Chen Guang (陳光). Provides an e-commerce marketing platform that integrates web customer service using an AI chatbot with a customer data platform.
The impact on the Company’s consolidated results for the fiscal year ending March 2027 is expected to be immaterial.
The company does not address Contract Value / Offering price.
Results provided by QuickCEP
| Item | Details |
|---|---|
| Names of Products / Services Covered | futureshop, QuickCEP (QuickCEP) |
| Counterparty | 株式会社QuickCEP |
| Counterparty overview | Head office: Chuo-ku, Tokyo; representatives: Li Jiaqi (李佳騏) and Chen Guang (陳光). Provides an e-commerce marketing platform that integrates web customer service using an AI chatbot with a customer data platform. |
| Relationship with the Company | フューチャーショップ began integrating its platform with QuickCEP, provided by 株式会社QuickCEP. フューチャーショップ is described as a group company of Commerce One Holdings. |
| Launch date | 30 April 2026 (integration commenced; actual date) |
| Applicable area | E-commerce, web customer service, customer data integration, marketing automation, cross-channel marketing, cross-border e-commerce involving China |
| Quantitative Effects | AI response accuracy of 95% or higher (results provided by QuickCEP) |
| Usage history | Used by more than 500 companies, with more than 1 million chat interactions handled monthly (number of adopting companies and monthly results, not cumulative) |
| Impact on Business Performance | The impact on the Company’s consolidated results for the fiscal year ending March 2027 is expected to be immaterial. |
| Source | Results provided by QuickCEP |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To integrate futureshop order and member information with customer data from each channel, enabling personalized customer service and cross-channel marketing initiatives.