Risk of losing customer relationships due to changing needs
First written in FY2020. 3 of 4 entries say "Restated". Latest entry: FY2026.
2 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「However, if we are unable to respond adequately to changes in customer needs and expectations and these customers do not continue their transactions or contractual relationships with our Group, this may affect our Group's operating results and financial condition.」
The risk of customers discontinuing transactions or contractual relationships if we are unable to respond to changing customer needs continues to be disclosed. - FY2023RestatedAnnual report
「However, if we are unable to respond adequately to changes in customer needs and expectations and these customers do not continue their transactions or contractual relationships with our Group, this may affect our Group's operating results and financial condition.」
The risk of customers discontinuing transactions or contractual relationships if we are unable to respond to changing customer needs continues to be disclosed. - FY2022RestatedAnnual report
「However, if we are unable to respond adequately to changes in customer needs and expectations and these customers do not continue their transactions or contractual relationships with our Group, this may affect our Group's operating results and financial condition.」
The risk of customers discontinuing transactions or contractual relationships if we are unable to respond to changing customer needs continues to be disclosed. - FY2020First statedAnnual report
「However, if we are unable to respond adequately to changes in customer needs and expectations and these customers do not continue their transactions or contractual relationships with our Group, this may affect our Group's operating results and financial condition.」
The risk of customers discontinuing transactions or contractual relationships due to an inadequate response to their needs is identified, with a long-term customer base and total solutions cited as countermeasures.