Komori
Other Disclosures4444INFONET GROUP inc.Information and Communications, Services and Others

アイアクト, an インフォネット subsidiary, upgrades the Zendesk search function on カオナビ's support site to "Cogmo," an AI search and RAG-based generative AI solution

アイアクト, a subsidiary of インフォネット, upgraded the search function on カオナビ's Zendesk support site to the AI search and RAG-based generative AI platform “Cogmo,” which was introduced on 1 September 2026. Search accuracy can be adjusted in the admin console, and summary responses can now be displayed alongside search results.

Worth reading
71In focus
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Direction
Improvement
Direction inferred from the company’s description.
Scale
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Wording
Definitive
How definitive the wording is.

Announced details

Cogmo Enterprise Generative AI (Cogmo Enterprise)Zendesk
Applicable field (uses covered by this announcement)

FAQ search on user support sites, inquiry handling, and contact centre operations

Launch date1 September 2026 (implementation record)
Relationship between the counterparty and the company
INFONET GROUP inc.4444
Relationship with the Company

アイアクト's Cogmo was implemented on the user support site of 株式会社カオナビ. Capital and personnel relationships: Not disclosed.

CounterpartyKaonavi, Inc.

Headquarters: Minato-ku, Tokyo. Provides a talent management system. Other attributes: Not disclosed.

Impact on Business Performance

The impact of this matter on financial results is immaterial.

The company does not address Contract Value / Offering price.

Announced details
ItemDetails
Names of Products / Services CoveredCogmo Enterprise Generative AI (Cogmo Enterprise), Zendesk
CounterpartyKaonavi, Inc.
Counterparty overviewHeadquarters: Minato-ku, Tokyo. Provides a talent management system. Other attributes: Not disclosed.
Relationship with the Companyアイアクト's Cogmo was implemented on the user support site of 株式会社カオナビ. Capital and personnel relationships: Not disclosed.
Launch date1 September 2026 (implementation record)
Applicable areaFAQ search on user support sites, inquiry handling, and contact centre operations
Impact on Business PerformanceThe impact of this matter on financial results is immaterial.
Items this document does not state (11)
Contract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocationLocation scaleQuantitative EffectsUsage historySource

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

Users of カオナビ's support site had reported that they could not find the information they were looking for through searches, and it had been difficult to improve search accuracy using Zendesk alone.

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Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
アイアクト, an インフォネット subsidiary, upgrades the Zendesk search function on カオナビ's support site to "Cogmo," an AI search and RAG-based generative AI solution | INFONET GROUP inc. (4444) timely disclosure | Komori