Service obsolescence due to delays in adapting to technological innovation
First written in FY2023. 2 of 4 entries say "Worsened", first in FY2024. Latest entry: 2026-03-18.
The whole theme swung hardest in 2026: 35 of 96 companies on the "Worse" side.
- 2026-03-18WorsenedPresentation materials for financial results
「As you pointed out, we recognize that advances in generative AI could cause some SaaS products to face functional substitution or price competition.」
The company newly specified the risk of technological innovation in the form of functional substitution and price competition resulting from advances in generative AI. - FY2025MitigatedAnnual report
「The company is actively recruiting highly capable engineers, establishing an organization to keep pace with the latest technological developments, including AI, and continuously analyzing trends in the latest fraud methods through dedicated researchers. It is considering measures to address changes that may arise in its business environment.」
In response to the risk of service obsolescence caused by AI-enabled fraud and changes to operating system specifications, the company specified measures including engineer recruitment, an organization that tracks the latest technologies, and analysis of fraud methods by dedicated researchers. - FY2024WorsenedAnnual report
「In its nuisance-information filtering business, the company has confirmed the distribution of nuisance calls and nuisance SMS messages using AI. If measures to address fraud involving these new technologies are delayed, the company's services could rapidly become obsolete. In addition, some of the functions provided by the company are achieved using functions supplied by operating systems and other operating environments, and changes to the specifications of these operating environments could prevent the functions from operating as expected.」
The company added a real-world example of AI-enabled nuisance calls and SMS distribution and the possibility of functional failures caused by changes to operating system specifications to the risk of delayed adaptation to technological innovation. - FY2023First statedAnnual report
「If the company lags behind its competitors in providing technology-driven added value and AI-enabled services in response to customer needs, its services could rapidly become obsolete and fall behind competing services.」
For the first time, the company disclosed delayed adaptation to technological innovation, including AI, and service obsolescence as a standalone business risk.