Announced details
Measures against phone-based customer harassment, office phones and business phone systems
25.7% of people experienced phone-based customer harassment at least once a week; 56.8% of companies had implemented customer harassment measures; 43.2% had not; 46.6% of company representatives understood the details of the system; 36.7% of company representatives had heard of the system
Approximately 15 million monthly users of the nuisance information filtering service
7F Pacific Square Nagoya Nishiki, 2-5-12 Nishiki, Naka-ku, Nagoya, Aichi Prefecture
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Internet survey by Tobila Systems Inc. (conducted using Surveroid, 10–11 July 2026, 960 valid responses); Government Public Relations Online; Ministry of Health, Labour and Welfare
| Item | Details |
|---|---|
| Names of Products / Services Covered | Tobila Phone Biz business phone service, トビラフォン Cloud (cloud-based business phone service), Nuisance Information Filtering Service |
| Applicable area | Measures against phone-based customer harassment, office phones and business phone systems |
| Location | 7F Pacific Square Nagoya Nishiki, 2-5-12 Nishiki, Naka-ku, Nagoya, Aichi Prefecture |
| Quantitative Effects | 25.7% of people experienced phone-based customer harassment at least once a week; 56.8% of companies had implemented customer harassment measures; 43.2% had not; 46.6% of company representatives understood the details of the system; 36.7% of company representatives had heard of the system |
| Usage history | Approximately 15 million monthly users of the nuisance information filtering service |
| Source | Internet survey by Tobila Systems Inc. (conducted using Surveroid, 10–11 July 2026, 960 valid responses); Government Public Relations Online; Ministry of Health, Labour and Welfare |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Ahead of the mandatory implementation of measures against customer harassment under the amended Comprehensive Promotion of Labor Policies Act, effective 1 October 2026, to understand the actual conditions surrounding phone-based customer harassment, corporate initiatives, the effects of countermeasures and future challenges.