Leakage and other incidents involving confidential and personal information
First written in FY2019. 3 of 8 entries say "Restated". Latest entry: FY2027-H1.
Serverworks moved to the "Worse" side of this theme in 2022, 4 years before the typical company in this theme (2026).
The whole theme swung hardest in 2025: 7 of 60 companies on the "Worse" side.
19 other companies' latest entry also says "Mitigated".
- FY2027-H1MitigatedAnnual report
「Of the “extraordinary losses” recorded under extraordinary losses in the previous consolidated fiscal year, amounts recovered during the interim consolidated accounting period based on an agreement with the customer have been recorded as “extraordinary income” under extraordinary gains. The discussions regarding this matter have ended pursuant to that agreement.」
Regarding the extraordinary loss arising from unauthorized access to a customer's cloud environment in the previous fiscal year, the company recovered the amount based on an agreement with the customer and ended the discussions. - FY2026MaterialisedAnnual report
「Unauthorised access by a third party occurred in a customer's cloud environment as a result of the customer's administrative error, resulting in substantial cloud service charges. As this was an exceptional incident, the charges were recognised as an extraordinary loss under extraordinary losses.」
An extraordinary loss of ¥101.311 million was recognised following unauthorised access by a third party attributable to the customer's administrative error. The company is proceeding with discussions on recovery, with a policy of billing the customer for the full amount equivalent to the usage charges. - FY2026-H1MaterialisedAnnual report
「Unauthorised access by a third party occurred in a customer's cloud environment as a result of the customer's administrative error, resulting in substantial cloud service charges.」
Unauthorised access by a third party actually occurred as a result of the customer's administrative error, and an extraordinary loss of ¥98.848 million was recognised. The company is proceeding with discussions on recovery, with a policy of billing the customer for the full amount equivalent to the usage charges. - FY2025RestatedAnnual report
「In the course of implementing and operating AWS and Google Cloud, or providing cloud services, our group may handle confidential information belonging to customer companies and users' personal information. If confidential or personal information is leaked, lost, altered or misused as a result of unauthorised external access, human error in system operation, wilful acts by employees or other causes, and our group is unable to respond appropriately, resulting in reputational damage, losses from damages payments, or unexpected communications costs due to misuse, this could affect our group's operating results and financial position.」
The company is reiterating the risks relating to the leakage, loss, alteration and misuse of confidential and personal information concerning AWS and Google Cloud, as well as unexpected communications costs. - FY2022ReframedAnnual report
「In the course of implementing and operating AWS and Google Cloud, or providing cloud services, our group may handle confidential information belonging to customer companies and users' personal information.」
The risks of leakage and other incidents involving confidential and personal information are described as risks affecting the entire consolidated group handling Google Cloud in addition to AWS. - FY2021RestatedAnnual report
「If confidential or personal information is leaked, lost, altered or misused as a result of unauthorised external access, human error in system operation, wilful acts by employees or other causes, and we are unable to respond appropriately, resulting in reputational damage, losses from damages payments, or unexpected communications costs due to misuse, this could affect our operating results and financial position.」
In addition to leakage and other incidents involving confidential and personal information, the company describes unexpected communications costs due to misuse as a potential impact, reiterating the scope of the risks. - FY2020RestatedAnnual report
「If confidential or personal information is leaked, lost, altered or misused as a result of unauthorised external access, human error in system operation, wilful acts by employees or other causes, and we are unable to respond appropriately, resulting in reputational damage or losses from damages payments, this could affect our operating results and financial position.」
The company is reiterating the risks to its reputation and of damages payments arising from the leakage, loss, alteration or misuse of confidential and personal information. - FY2019First statedAnnual report
「If confidential or personal information is leaked, lost, altered or misused as a result of unauthorised external access, human error in system operation, wilful acts by employees or other causes, and we are unable to respond appropriately, resulting in reputational damage or losses from damages payments, this could affect our operating results and financial position.」
The company describes the risks of information leaks, misuse and reputational damage underlying its information management measures.