Announced details
More than 2,000 active users within two weeks of the pilot release
15,000 chat sessions
Implementation inquiries from more than 20 business divisions
More than 2,000 active users (two weeks after the pilot release)
15,000 chat sessions (two weeks after the pilot release)
Implementation inquiries from more than 20 business divisions
サーバーワークス provided technical support in the infrastructure, backend and AI fields for the in-house development of internal systems using AWS and generative AI, serving as the technical support partner. Capital and personnel relationships are not disclosed.
A company with a broad range of businesses and many business divisions. Other company details are not disclosed.
AWS Premier Tier Services Partner
Amazon Web Services (AWS)
Certified continuously since November 2014 (registration number and expiration date are not disclosed)
Impact on financial results: Not disclosed.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AWS, Company-wide AI workspace, Ticket management system |
| Counterparty | Mitsubishi Heavy Industries,Ltd. |
| Counterparty overview | A company with a broad range of businesses and many business divisions. Other company details are not disclosed. |
| Relationship with the Company | サーバーワークス provided technical support in the infrastructure, backend and AI fields for the in-house development of internal systems using AWS and generative AI, serving as the technical support partner. Capital and personnel relationships are not disclosed. |
| Launch date | April 2026 (pilot release of the company-wide AI workspace; actual usage) |
| Applicable area | Management of customer inquiries and work requests, Internal knowledge search, Document summarization, In-house development of internal systems |
| Award/certification name | AWS Premier Tier Services Partner |
| Awarding / certifying body | Amazon Web Services (AWS) |
| Registration number and expiry date | Certified continuously since November 2014 (registration number and expiration date are not disclosed) |
| Quantitative Effects | More than 2,000 active users within two weeks of the pilot release, 15,000 chat sessions, Implementation inquiries from more than 20 business divisions |
| Usage history | More than 2,000 active users (two weeks after the pilot release), 15,000 chat sessions (two weeks after the pilot release), Implementation inquiries from more than 20 business divisions |
| Impact on Business Performance | Impact on financial results: Not disclosed. |
Items this document does not state (6)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Mitsubishi Heavy Industries,Ltd. sought to make effective use of its limited IT personnel and advance system development across the organization, eliminate reliance on individual employees through centralized management of inquiry-related knowledge, and roll out generative AI safely across the company.