Announced details
Contact Centers
With the standard configuration, the systems can be connected in as little as one week. Cases can be created automatically when calls begin, and call content can be summarized automatically using generative AI.
AWS implementation track record: As of the end of May 2026, 1,570 companies and more than 31,700 projects (cumulative)
Serverworks is an AWS Premier Tier Services Partner and provides a packaged solution integrating Amazon Connect Customer and Salesforce.
AWS Premier Tier Services Partner
AWS Partner Network (APN)
Certified continuously since November 2014
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Salesforce Open CTI, Amazon Connect Customer, Packaged solution integrating with Salesforce |
| Relationship with the Company | Serverworks is an AWS Premier Tier Services Partner and provides a packaged solution integrating Amazon Connect Customer and Salesforce. |
| Launch date | 11 June 2026 (already launched) |
| Applicable area | Contact Centers |
| Award/certification name | AWS Premier Tier Services Partner |
| Awarding / certifying body | AWS Partner Network (APN) |
| Registration number and expiry date | Certified continuously since November 2014 |
| Quantitative Effects | With the standard configuration, the systems can be connected in as little as one week. Cases can be created automatically when calls begin, and call content can be summarized automatically using generative AI. |
| Usage history | AWS implementation track record: As of the end of May 2026, 1,570 companies and more than 31,700 projects (cumulative) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The solution is intended to meet the needs of companies seeking to plan their migration to next-generation integration methods in anticipation of Salesforce Open CTI support ending in 2028, while continuing to use their existing Salesforce environments and keeping initial investment, implementation time and development costs down.