Worth reading
54Recurring
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
—
Displayed only when the document provides numerical figures.Wording
Definitive
How definitive the wording is.Announced details
Cloud contact center packageQueue List/Agent List Dashboard FeatureAmazon Connect CustomerZendesk
Applicable field (uses covered by this announcement)
Contact Centers
Launch date21 May 2026 (actual)
Relationship between the counterparty and the company
Serverworks Co.,Ltd.4434
Relationship with the Company
Jointly providing the cloud contact center package
Counterparty株式会社エクレクト
Award/certification name
AWS Premier Tier Services Partner
Awarding / certifying body
Amazon Web Services（AWS）
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Cloud contact center package, Queue List/Agent List Dashboard Feature, Amazon Connect Customer, Zendesk |
| Counterparty | 株式会社エクレクト |
| Relationship with the Company | Jointly providing the cloud contact center package |
| Launch date | 21 May 2026 (actual) |
| Applicable area | Contact Centers |
| Award/certification name | AWS Premier Tier Services Partner |
| Awarding / certifying body | Amazon Web Services（AWS） |
Items this document does not state (11)
Counterparty overviewContract ValueOffering priceContract DateRegistration number and expiry dateLocationLocation scaleQuantitative EffectsUsage historyImpact on Business PerformanceSource
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address requests that the standard functionality of Amazon Connect Customer alone does not provide sufficient visibility into detailed conditions at contact center operations.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.