Announced details
Cloud-based contact centers, call centers, telephone support, call summarization and operational efficiency
AWS implementation track record: 1,540 companies and more than 29,800 projects as of the end of February 2026 (Serverworks’ overall track record)
Provider of the generative AI model used in Serverworks’ services. Capital and personnel relationships: not disclosed.
A company that provides generative AI models. Other details: not disclosed.
AWS Premier Tier Services Partner
AWS (Amazon Web Services)
Shinjuku-ku, Tokyo (Serverworks headquarters)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Cloud Contact Workspace, Claude Sonnet 4.5, Amazon Bedrock |
| Counterparty | Anthropic |
| Counterparty overview | A company that provides generative AI models. Other details: not disclosed. |
| Relationship with the Company | Provider of the generative AI model used in Serverworks’ services. Capital and personnel relationships: not disclosed. |
| Launch date | 9 April 2026 (update already implemented) |
| Applicable area | Cloud-based contact centers, call centers, telephone support, call summarization and operational efficiency |
| Award/certification name | AWS Premier Tier Services Partner |
| Awarding / certifying body | AWS (Amazon Web Services) |
| Location | Shinjuku-ku, Tokyo (Serverworks headquarters) |
| Usage history | AWS implementation track record: 1,540 companies and more than 29,800 projects as of the end of February 2026 (Serverworks’ overall track record) |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To enable highly accurate summaries that capture the context of lengthy calls and complex customer interactions, thereby improving the efficiency of understanding call overviews, decision-making and handovers.