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Other Disclosures4434Serverworks Co.,Ltd.Information and Communications, Services and Others

Serverworks launches ISMAP-compliant Public-Sector Contact Center Bid Support Service for BPO Providers

Serverworks has launched a bid support service for BPO providers seeking to bid on projects for government agencies and local authorities, using ISMAP-registered Amazon Connect. Support covers the preparation of technical proposals and indicative quotations for bids through the construction of production environments.

Worth reading
61In focus
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Direction
Improvement
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Scale
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Wording
Definitive
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Announced details

Public-Sector Contact Center Bid Support ServiceAmazon Connect
Applicable field (uses covered by this announcement)

Bids for projects for government agencies and local authorities; contact centers operated by BPO providers

Launch date26 March 2026 (actual)
What the company reported numerically
Quantitative Effects

Enables sites to open within as little as several weeks

Relationship between the counterparty and the company
Serverworks Co.,Ltd.4434
Relationship with the Company

Serverworks provides the service to BPO providers

Award/certification name

ISMAP (Japan's security assessment program for government information systems) compliance

In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.

Announced details
ItemDetails
Names of Products / Services CoveredPublic-Sector Contact Center Bid Support Service, Amazon Connect
Relationship with the CompanyServerworks provides the service to BPO providers
Launch date26 March 2026 (actual)
Applicable areaBids for projects for government agencies and local authorities; contact centers operated by BPO providers
Award/certification nameISMAP (Japan's security assessment program for government information systems) compliance
Quantitative EffectsEnables sites to open within as little as several weeks
Items this document does not state (12)
CounterpartyCounterparty overviewContract ValueOffering priceContract DateAwarding / certifying bodyRegistration number and expiry dateLocationLocation scaleUsage historyImpact on Business PerformanceSource

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

Bids for public-sector projects require compliance with ISMAP requirements, while providers also face the challenge of opening operational sites within the short period of several weeks after winning a bid.

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Serverworks launches ISMAP-compliant Public-Sector Contact Center Bid Support Service for BPO Providers | Serverworks Co.,Ltd. (4434) timely disclosure | Komori