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Other Disclosures4433HITO-Communications Holdings,Inc.Information and Communications, Services and Others

Hito-Com, awarded on-site operations and guidance services for the “Self Tax Refund” service under the new “refund method” duty-free system at 3 major airports: Haneda, Narita and Naha

ヒト・コミュニケーションズ was awarded on-site operations for the “Self Tax Refund” service for duty-free shoppers at Haneda, Narita and Naha airports, including guidance and assistance with terminal operation, and began operations on 1 November 2026.

Worth reading
67In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.
Direction
Improvement
Direction inferred from the company’s description.
Scale
3
Airports
Wording
Definitive
How definitive the wording is.

Announced details

Consumption tax self-refund service “Self Tax Refund”
Applicable field (uses covered by this announcement)

Consumption tax duty-free procedures at airports, international departure areas and other locations, passenger guidance, multilingual assistance and terminal operation support

Launch date1 November 2026 (actual; operations commenced)
Relationship between the counterparty and the company
HITO-Communications Holdings,Inc.4433
Relationship with the Company

The Company was awarded on-site operations and customer support for the service jointly developed and provided by Japan Airport Terminal Co.,ltd. and GLORY LTD. At Haneda Airport, the service is operated in coordination with 羽田旅客サービス株式会社.

CounterpartyJapan Airport Terminal Co.,ltd., GLORY LTD., and 羽田旅客サービス株式会社

A service jointly developed and provided by Japan Airport Terminal Co.,ltd. and GLORY LTD. At Haneda Airport, 羽田旅客サービス株式会社 and the Company jointly operate the service. Other details on location, representative, capital and year established are not disclosed.

Location (as indicated in this announcement)

Haneda Airport, Narita International Airport and Naha Airport (international departure areas and other locations)

3 major airports

In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.

Source (materials cited by the company)

Source materials provided by: Japan Airport Terminal Co.,ltd. and GLORY LTD.

Announced details
ItemDetails
Names of Products / Services CoveredConsumption tax self-refund service “Self Tax Refund”
CounterpartyJapan Airport Terminal Co.,ltd., GLORY LTD., and 羽田旅客サービス株式会社
Counterparty overviewA service jointly developed and provided by Japan Airport Terminal Co.,ltd. and GLORY LTD. At Haneda Airport, 羽田旅客サービス株式会社 and the Company jointly operate the service. Other details on location, representative, capital and year established are not disclosed.
Relationship with the CompanyThe Company was awarded on-site operations and customer support for the service jointly developed and provided by Japan Airport Terminal Co.,ltd. and GLORY LTD. At Haneda Airport, the service is operated in coordination with 羽田旅客サービス株式会社.
Launch date1 November 2026 (actual; operations commenced)
Applicable areaConsumption tax duty-free procedures at airports, international departure areas and other locations, passenger guidance, multilingual assistance and terminal operation support
LocationHaneda Airport, Narita International Airport and Naha Airport (international departure areas and other locations)
Location scale3 major airports
SourceSource materials provided by: Japan Airport Terminal Co.,ltd. and GLORY LTD.
Items this document does not state (9)
Contract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateQuantitative EffectsUsage historyImpact on Business Performance

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

To ease congestion and improve convenience in airport procedures following the introduction of the new refund-method duty-free system. The Company was also recognized for its track record and expertise in airport-related operations and duty-free services.

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Hito-Com, awarded on-site operations and guidance services for the “Self Tax Refund” service under the new “refund method” duty-free system at 3 major airports: Haneda, Narita and Naha | HITO-Communications Holdings,Inc. (4433) timely disclosure | Komori