Maintaining and Improving Contract Retention Rates
First written in FY2021. 5 of 7 entries say "Softened", first in FY2022. Latest entry: FY2026.
WingArc1st moved to the "Worse" side of this theme in 2024.
0 other companies' latest entry also says "Softened".
- FY2026SoftenedAnnual report
「The contract renewal rate was 93.4% in the fiscal year ended February 2026, remaining at a high level.」
The contract renewal rate declined from 93.7% in the previous fiscal year to 93.4%, a decrease of 0.3 percentage points. The policy of having dedicated departments monitor customers' usage and issues and provide detailed support remains in place. - 2026-05-01SoftenedGeneral Meetings of Shareholders
「The contract retention rate for the fiscal year ended February 2026 was 93.4%.」
The contract retention rate declined to 93.4% from 93.7% in the fiscal year ended February 2025. The company continues to conduct interviews on usage and issues through specialist departments and provide detailed support. - FY2025SoftenedAnnual report
「The contract renewal rate declined by 0.3 percentage points due to factors including the termination of systems at customer companies, but remained at a high level.」
The contract renewal rate declined from 94.0% in the fiscal year ended February 2024 to 93.7% in the fiscal year ended February 2025. Dedicated departments continued to monitor usage and issues and provide detailed support. - FY2024SoftenedAnnual report
「The contract renewal rate was 94.0% in the fiscal year ended February 2024, remaining at a high level.」
The contract renewal rate declined from 95.6% in the previous fiscal year to 94.0%, a decrease of 1.6 percentage points. Dedicated departments continued to monitor usage and issues and provide detailed support. - FY2023-Q3RestatedAnnual report
「For MotionBoard, although licenses and services were at about the same level as the previous year, maintenance maintained a high renewal rate as a result of stronger customer success initiatives and substantially exceeded the previous year, increasing 14.8% year on year.」
The company states that the contract renewal rate for MotionBoard maintenance has remained high as a result of stronger customer success initiatives. - FY2022SoftenedAnnual report
「The contract renewal rate was 93.2% in the fiscal year ended February 2022.」
The contract renewal rate declined from 93.8% in the previous year to 93.2%, a decrease of 0.6 percentage points. Meanwhile, dedicated departments continued to monitor usage and issues and provide support. - FY2021First statedAnnual report
「Because the most important aspect of the recurring business is ensuring that customers who have signed contracts continue using the services, the group uses the contract renewal rate as a KPI. Dedicated departments monitor customers' usage and issues and provide detailed support to maintain and improve this metric. The contract renewal rate was 93.8% in the fiscal year ended February 2021.」
The contract renewal rate is treated as a key KPI, with dedicated departments monitoring usage and providing customer support.