Broad Enterprise (4415) · InitiativeRestated
Post-Installation Support Through the Company’s In-House Call Center
First written in FY2021. 1 of 2 entries say "Restated". Latest entry: FY2022.
2entries
2years
0from disclosures
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Same theme, other companies
Post-Installation After-Sales Support through an In-House Call CenterA theme 3 companies write about · 0 as a headwind · 3 as a tailwind
1 other company's latest entry also says "Restated".
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- FY2022RestatedAnnual report
「As after-sales support for residents, we distribute a connection guide and operate an in-house call center as the contact point for internet inquiries. This enables us to respond quickly to on-site issues, including communication failures, as well as provide maintenance support for equipment failures.」
The Company reaffirmed its post-implementation support through its in-house call center, connection guides, on-site response and equipment maintenance. - FY2021First statedAnnual report
「As after-sales support for residents, we distribute a connection guide and operate an in-house call center as the contact point for internet inquiries. This enables us to respond quickly to on-site issues, including communication failures, as well as provide maintenance support for equipment failures.」
Direct response to connection failures and equipment breakdowns is presented as a differentiating factor.