Announced details
Eyewear retail, in-store customer service, product recommendations, lens selection, purchase guidance, inbound customer service
Currently deployed at 22 stores
Flect supported the development of “Zofie,” an AI staff member, as Intermestic’s development partner.
Head office: Minato-ku, Tokyo; Representative Director and President: Ueno Hiroshi (上野博史). Operates the Zoff eyewear brand nationwide.
Deployed at 22 stores
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI staff member “Zofie”, Agentforce, Zoff |
| Counterparty | INTERMESTIC INC. |
| Counterparty overview | Head office: Minato-ku, Tokyo; Representative Director and President: Ueno Hiroshi (上野博史). Operates the Zoff eyewear brand nationwide. |
| Relationship with the Company | Flect supported the development of “Zofie,” an AI staff member, as Intermestic’s development partner. |
| Applicable area | Eyewear retail, in-store customer service, product recommendations, lens selection, purchase guidance, inbound customer service |
| Location scale | Deployed at 22 stores |
| Usage history | Currently deployed at 22 stores |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address uncertainty about how to choose glasses, waiting times for reception, vision testing and product collection, labor shortages, and the difficulty of providing multilingual service.