Announced details
In collaboration with Salesforce, FLECT will provide implementation support in Japan as an initial Agentforce Voice partner. Capital and personnel relationships are Not disclosed.
Salesforce's Japanese subsidiary. Other details, including its location, representative, capital and year of establishment, are Not disclosed.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Agentforce Voice, Agentforce |
| Counterparty | Salesforce Japan Co., Ltd. |
| Counterparty overview | Salesforce's Japanese subsidiary. Other details, including its location, representative, capital and year of establishment, are Not disclosed. |
| Relationship with the Company | In collaboration with Salesforce, FLECT will provide implementation support in Japan as an initial Agentforce Voice partner. Capital and personnel relationships are Not disclosed. |
| Launch date | 19 August 2026 (the start of implementation support was announced; Agentforce began supporting Japanese on 7 August 2026) |
| Applicable area | Manufacturing, Service, Public sector, Finance, Customer service and contact centers |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Although telephone calls remain a major customer contact channel, long wait times and standardized IVR systems are harming the customer experience, while staffing shortages at contact centers are becoming increasingly serious. FLECT says it will expand the use of AI agents through voice channels and accelerate customer experience transformation for businesses.